Client Care Coordinator

Premier Caregiver Services; Louisville (KY); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Rotating Friday off

IRA match 3%

Monthly incentive program

Accrued PTO

Life Insurance

Job summary

Premier Caregiver Services in Louisville, Kentucky is looking for a role coordinator to help match clients, families, and caregivers and to ensure a premier customer service experience. You will work closely with clients and families daily to learn needs and coordinate with our Scheduler to deliver high-quality service.

You will use Outlook, AxisCare, and other platforms to manage schedules, input daily notes, and support after-hours coverage, while assisting with care plans and client

Responsibilities

• Ensure the best client, family, caregiver match and customer service experience possible.
• Work in system technology platforms for communicating and scheduling with clients and caregivers, i.e., Outlook, iPhone App, AxisCare and others.
• Provide timely and supportive response to caregiver and client questions and concerns
• Input daily, schedules, notes and follow ups in Software System that runs the business
• Manage Client Care Plans, satisfaction surveys and visits
• Participate in initial client calls, assessments and introductions
• Participate in TB testing/screening for employees
• Participate in after hours on call 5 weekdays per month and 1 weekend per month

Job description

The Role

In this pivotal role, you will play a key part in our continued success. You will be responsible for a variety of essential duties. This is to ensure the best client, family, caregiver match and customer service experience possible. This role works closely with clients and families daily, to be able to learn and have a deep understanding of what they need and want. This role will work closely with our Scheduler position to ensure we are providing Premier quality service to each of our clients.

In this pivotal role, you will play a key part in our continued success. You will be responsible for a variety of essential duties. This is to ensure the best client, family, caregiver match and customer service experience possible. This role works closely with clients and families daily, to be able to learn and have a deep understanding of what they need and want. This role will work closely with our Scheduler position to ensure we are providing Premier quality service to each of our clients.

Responsibilities

• Ensure the best client, family, caregiver match and customer service experience possible.
• Work in system technology platforms for communicating and scheduling with clients and caregivers, i.e., Outlook, iPhone App, AxisCare and others.
• Provide timely and supportive response to caregiver and client questions and concerns
• Input daily, schedules, notes and follow ups in Software System that runs the business
• Manage Client Care Plans, satisfaction surveys and visits
• Participate in initial client calls, assessments and introductions
• Participate in TB testing/screening for employees
• Participate in after hours on call 5 weekdays per month and 1 weekend per month

Benefits

• Annual Salary between $40,000 to $50,000
• Rotating Friday off every 4-6 weeks
• 3% match IRA after 90 days
• Share in monthly Incentive program after 90 days
• Accrued PTO at 6 hours/month
• Company paid Life Insurance, $25,000