Client Care Coordinator

Premier Caregiver Services; Cherrywood Village (KY); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

3% match IRA after 90 days

Share in monthly Incentive program

Accrued PTO at 6 hours/month

Company paid Life Insurance, $25,000

Rotating Friday off every 4-6 weeks

Job summary

Premier Caregiver Services is seeking a coordinated professional to ensure optimal client and caregiver matches and exceptional customer service. You will work closely with clients, families, and our Scheduler to uphold Premier quality across all engagements.

The role involves using Outlook, AxisCare and our iPhone app for scheduling and communication, handling caregiver and client inquiries, and documenting visits and care plans. After-hours on-call rotation is required.

Qualifications

• Experience delivering high-quality client and family service.
• Ability to coordinate caregiver matching and scheduling efficiently.
• Familiarity with software platforms for communication and scheduling.

Responsibilities

• Ensure the best client, family, caregiver match and customer service experience possible.
• Work in system technology platforms for communicating and scheduling with clients and caregivers, i.e., Outlook, iPhone App, AxisCare and others.
• Provide timely and supportive response to caregiver and client questions and concerns
• Input daily, schedules, notes and follow ups in Software System that runs the business
• Manage Client Care Plans, satisfaction surveys and visits
• Participate in initial client calls, assessments and introductions
• Participate in TB testing/screening for employees
• Participate in after hours on call 5 weekdays per month and 1 weekend per month

Skills

Customer service

Scheduling

Communication

Tools

Outlook

AxisCare

iPhone App

Job description

The Role:

In this pivotal role, you will play a key part in our continued success. You will be responsible for a variety of essential duties. This is to ensure the best client, family, caregiver match and customer service experience possible. This role works closely with clients and families daily, to be able to learn and have a deep understanding of what they need and want. This role will work closely with our Scheduler position to ensure we are providing Premier quality service to each of our clients.

Responsibilities:

• Ensure the best client, family, caregiver match and customer service experience possible.
• Work in system technology platforms for communicating and scheduling with clients and caregivers, i.e., Outlook, iPhone App, AxisCare and others.
• Provide timely and supportive response to caregiver and client questions and concerns
• Input daily, schedules, notes and follow ups in Software System that runs the business
• Manage Client Care Plans, satisfaction surveys and visits
• Participate in initial client calls, assessments and introductions
• Participate in TB testing/screening for employees

Participate in after hours on call 5 weekdays per month and 1 weekend per month

Benefits:

• Annual Salary between $40,000 to $50,000
• Rotating Friday off every 4-6 weeks
• 3% match IRA after 90 days
• Share in monthly Incentive program after 90 days
• Accrued PTO at 6 hours/month
• Company paid Life Insurance, $25,000