Client Care Navigator & Scheduler Support

Premier Caregiver Services; Louisville (KY); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Rotating Friday off

IRA match 3%

Monthly incentive program

Accrued PTO

Life Insurance

Job summary

Premier Caregiver Services in Louisville, Kentucky is looking for a role coordinator to help match clients, families, and caregivers and to ensure a premier customer service experience. You will work closely with clients and families daily to learn needs and coordinate with our Scheduler to deliver high-quality service.

You will use Outlook, AxisCare, and other platforms to manage schedules, input daily notes, and support after-hours coverage, while assisting with care plans and client

Responsibilities

• Ensure the best client, family, caregiver match and customer service experience possible.
• Work in system technology platforms for communicating and scheduling with clients and caregivers, i.e., Outlook, iPhone App, AxisCare and others.
• Provide timely and supportive response to caregiver and client questions and concerns
• Input daily, schedules, notes and follow ups in Software System that runs the business
• Manage Client Care Plans, satisfaction surveys and visits
• Participate in initial client calls, assessments and introductions
• Participate in TB testing/screening for employees
• Participate in after hours on call 5 weekdays per month and 1 weekend per month

Job description

Premier Caregiver Services in Louisville, Kentucky is looking for a role coordinator to help match clients, families, and caregivers and to ensure a premier customer service experience. You will work closely with clients and families daily to learn needs and coordinate with our Scheduler to deliver high-quality service.

You will use Outlook, AxisCare, and other platforms to manage schedules, input daily notes, and support after-hours coverage, while assisting with care plans and client