Client Care Manager

Comfort Keepers #613; Monroe Township (NJ); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Competitive salary

Bonus Opportunities

Health insurance

Paid Time Off and Holidays

Mileage Reimbursement

Professional Development and Training

Career Advancement Opportunities

Supportive Leadership

Job summary

Comfort Keepers #613 in Monroe Township, NJ is seeking a Client Care Manager to serve as the primary contact for clients and families, coordinating in-home care from assessment through ongoing services.

You will collaborate with caregivers and partners to deliver personalized care, ensure high-quality service, maintain documentation, and support agency growth through outstanding customer service and relationship building. This is an in-person, full-time role.

Qualifications

• High school diploma or equivalent required.
• Bachelor's degree preferred.
• Valid driver's license with reliable transportation.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Proficiency with Microsoft Office.

Responsibilities

• Conduct in-home client assessments and develop individualized care plans.
• Coordinate the start of care and ensure services are delivered according to client needs.
• Perform routine supervisory visits and wellness check-ins.
• Maintain ongoing communication with clients, families, caregivers, and healthcare providers.
• Address client concerns promptly and ensure high levels of satisfaction.
• Collaborate with scheduling to ensure appropriate caregiver–client matches.

Skills

High school diploma or equivalent

Bachelor's degree preferred

Valid driver's license

Microsoft Office

Excellent communication

Organizational skills

Independent yet collaborative

Education

High school diploma or equivalent

Bachelor's degree

Tools

Microsoft Office

Job description

Pay: From $60,000.00 per year

Location: Monroe Township, NJ

Job description:

Make a Difference Every Day

Are you a compassionate healthcare professional who enjoys building relationships, solving problems, and helping seniors remain safely in their homes?

We're seeking an experienced Client Care Manager to join our growing home care team in Monroe Township, NJ.

In this role, you'll serve as the primary point of contact for clients and their families,

ensuring exceptional service from the initial assessment through ongoing care. You'll collaborate with caregivers, community partners to deliver high-quality, personalized care while helping grow our agency through outstanding customer service and relationship building.

If you're organized, motivated, and passionate about improving the lives of others, we'd love to hear from you!

Why Join Our Team?

We believe outstanding care begins with outstanding people. We foster a collaborative,

supportive environment where employees are empowered to make a meaningful

difference in the lives of our clients and their families.

Benefits:

• Competitive salary (commensurate with experience)
• Bonus Opportunities
• Health insurance
• Paid Time Off and Paid Holidays
• Mileage Reimbursement
• Professional Development and Ongoing Training
• Career Advancement Opportunities
• Supportive Leadership and Team-Oriented Culture

Job Requirements:

• High school diploma or equivalent.
• Bachelor's degree preferred
• Valid driver's license with reliable transportation.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Ability to work independently while collaborating with a team.

The ideal candidate will:

• Deliver exceptional client experiences.
• Maintain accurate and timely documentation.
• Support caregiver engagement and service excellence.
• Contribute to agency growth while upholding the highest standards of compassionate care.

What a Client Care Manager will Do:

Client Care & Case Management

• Conduct in-home client assessments and develop individualized care plans.
• Coordinate the start of care and ensure services are delivered according to client needs.
• Perform routine supervisory visits and wellness check-ins.
• Maintain ongoing communication with clients, families, caregivers, and healthcare providers.
• Address client concerns promptly and ensure high levels of satisfaction.

Care Coordination

• Collaborate with the scheduling team to ensure appropriate caregiver-client matches.
• Monitor service quality and recommend adjustments as client needs change.
• Support caregiver communication and promote positive working relationships.
• Assist with onboarding new clients and coordinating transitions of care.

Work Location: In person

Job Types: Full Time