Client Care Liaison for Mobility Solutions

Commercial Vehicle Group; Indianapolis (IN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Company paid holidays

401k Company Match

Tuition reimbursement and Education

Job summary

National Seating & Mobility (NSM) seeks a Customer Service Representative to serve as the liaison between clients, caregivers, and referral sources, upholding the HEARTS values in daily interactions with branch leadership, clinicians, and office staff.

This full-time role on a day shift (Monday–Friday) emphasizes phone support, order management, and data entry, with collaboration across locations. A high school diploma and strong organizational and customer-service skills are required.

Qualifications

• High School Diploma or GED is required.
• Organizational skills are important for handling multiple tasks.
• Customer/Client focus is essential for serving clients and caregivers.

Responsibilities

• Answer phone calls and manage phone requests and inquiries in a helpful and professional manner.
• Order management, coordinating with branch staff, clients, clinicians, and care givers.
• Assists in completing work orders, including documenting client information and equipment details.
• Performs a variety of data entry, clerical support tasks, assists with physical inventory, and accepts deliveries.

Skills

Phone handling

Data entry

Customer service

Organizational skills

Education

High School Diploma or GED

Job description

National Seating & Mobility (NSM) seeks a Customer Service Representative to serve as the liaison between clients, caregivers, and referral sources, upholding the HEARTS values in daily interactions with branch leadership, clinicians, and office staff.

This full-time role on a day shift (Monday–Friday) emphasizes phone support, order management, and data entry, with collaboration across locations. A high school diploma and strong organizational and customer-service skills are required.