Mission-Driven Customer Care Specialist | Growth & Benefits

National Seating & Mobility; Augusta (ME); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off

Company paid holidays

Health, Dental, Vision, Life Insurance

401k Company Match

Tuition reimbursement and Education...

Job summary

National Seating & Mobility (NSM) is a compassionate employer focused on helping clients move through life with 360-degree Complex Mobility Solutions. We value HEARTS: Honor, Excellence, Accountability, Respect, Teamwork, and Service, and seek mission-driven individuals to join our team.

The role involves answering calls, managing orders, verifying client information for funding eligibility, and supporting inventory and deliveries while delivering excellent customer service.

Qualifications

• Strong verbal and written communication skills.
• Proficiency with common computer applications and data entry.
• Ability to stay organized and handle multiple tasks.

Responsibilities

• Answer phone calls and manage phone requests and inquiries in a helpful and professional manner.
• Order management, coordinating with branch staff, clients, clinicians, and care givers.
• Assists in completion of work orders and verifies client information and funding eligibility.
• Performs data entry, clerical tasks, and assists with inventory and deliveries.

Skills

Communication Proficiency

Computer Proficiency

Organizational Skills

Customer/Client Focus

Education

High School Diploma or GED

Job description

National Seating & Mobility (NSM) is a compassionate employer focused on helping clients move through life with 360-degree Complex Mobility Solutions. We value HEARTS: Honor, Excellence, Accountability, Respect, Teamwork, and Service, and seek mission-driven individuals to join our team.

The role involves answering calls, managing orders, verifying client information for funding eligibility, and supporting inventory and deliveries while delivering excellent customer service.