Client Care & Inquiry Resolution Specialist

Commercial Vehicle Group; Chattanooga (TN); On-site; USD 35,000 - 55,000; Full time

Job summary

National Seating & Mobility is seeking a Client Inquiry Specialist to be the first point of contact for clients, directing questions to the appropriate person and documenting each interaction. The role collaborates with branch staff to resolve concerns promptly and in line with company policy.

The position involves data entry, tracking inquiries through resolution, and maintaining up-to-date contact lists across branches while upholding professional standards and regular attendance.

Qualifications

• Strong written and oral communication abilities.
• Ability to document and maintain standard operating procedures.
• Heavy follow-up and critical thinking skills.
• Excellent interpersonal skills with internal and external stakeholders.

Responsibilities

• Answers phone calls, web requests and emails in a timely, professional manner.
• Performs data entry and creates documentation to categorize and track each contact to resolution.
• Follows up on open questions until resolved.
• Maintains current contact lists for each branch and management contacts.
• Reports incidents that involve injury to Compliance Department.
• Keeps informed about NSM policies and completes assigned training promptly.
• Performs duties in a professional manner and maintains attendance.
• Assumes other duties as assigned by manager.

Skills

Communication skills

SOP documentation

Follow-up & critical thinking

Interpersonal skills

Education

High School Diploma or equivalent

Job description

National Seating & Mobility is seeking a Client Inquiry Specialist to be the first point of contact for clients, directing questions to the appropriate person and documenting each interaction. The role collaborates with branch staff to resolve concerns promptly and in line with company policy.

The position involves data entry, tracking inquiries through resolution, and maintaining up-to-date contact lists across branches while upholding professional standards and regular attendance.