Home Care Client Manager — Impactful In-Office Leader

Family First Washington State; Renton (WA); On-site; USD 45,000 - 48,000; Full time

Benefits offered by this job

Health, dental & vision

401(k) match

Paid time off & holidays

Professional development

Same-day pay

Supportive culture

Job summary

Family First At Home, a licensed home care agency in Washington State, seeks a Home Care Client Manager to lead care delivery, coordinate with families, and maintain strong client relationships. You will oversee client care, ensure timely communication, and document progress while upholding compliance in a fast-paced setting.

The role emphasizes a client-first mindset, robust interpersonal skills, and effective prioritization to support families across Renton and the Greater Seattle area.

Qualifications

• 2+ years of experience in healthcare care coordination, client management, and/or related role with transferrable skills required.
• Valid Driver’s License and vehicle insurance with clean DMV record required.
• Current CNA or HCA certification preferred.
• Proficiency in using healthcare management software preferred.

Responsibilities

• Conduct in-home or virtual assessments to identify client care needs.
• Ensure client care needs are met, coordinating with Caregiver Success Manager.
• Regularly communicate with clients, referral partners and family members.
• Maintain accurate documentation of client services, progress & care plan changes.
• Ensure compliance with all relevant regulations, internal policies.
• Occasionally participate in community outreach with referral partner relationships.
• Travel within the Renton/Greater Seattle area as needed or assigned.
• Occasionally provide in-home support to clients, covering for caregivers who call-off.
• Participate in on-call rotation handling off-hours staffing needs (paid).

Skills

Interpersonal skills

Communication

Client management

Time management

Travel flexibility

Education

CNA or HCA certification (preferred)

Tools

Healthcare management software

Job description

Family First At Home, a licensed home care agency in Washington State, seeks a Home Care Client Manager to lead care delivery, coordinate with families, and maintain strong client relationships. You will oversee client care, ensure timely communication, and document progress while upholding compliance in a fast-paced setting.

The role emphasizes a client-first mindset, robust interpersonal skills, and effective prioritization to support families across Renton and the Greater Seattle area.