Client Care & Dispatch Specialist — Flexible Schedule

One Hour Heating & Air Conditioning; Naperville (IL); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Company 401(k) plan participation

On Call Bonus pay

Bonus program based on performance

Employee discounts

Flexible schedule

Opportunity for advancement

Paid vacation, sick leave and holidays

Training opportunities for industry certifications

Healthcare

Service vehicle

Paid time off

Training & development

Job summary

One Hour Heating & Air Conditioning in Naperville, Illinois, seeks a Customer Service Representative to assist with incoming client calls and dispatching service calls. The role requires a high school diploma and strong verbal communication skills. Responsibilities include ensuring timely call responses and customer satisfaction. Compensation starts at $15.00 per hour with benefits including 401(k) participation, performance bonuses, employee discounts, and paid time off.

Qualifications

• Above-average verbal and telephone communication skills are essential.
• Must have good computer software skills.
• Prior customer service experience preferred.

Responsibilities

• Answers incoming client telephone calls and recognizes the importance of first impressions.
• Ensures calls are answered within three rings with the approved greeting.
• Notifies clients if the Technician will be late.
• Makes calls to new clients to ensure satisfaction.

Skills

Verbal communication

Telephone communication

Computer software skills

Education

High school diploma or equivalent

Job description

One Hour Heating & Air Conditioning in Naperville, Illinois, seeks a Customer Service Representative to assist with incoming client calls and dispatching service calls. The role requires a high school diploma and strong verbal communication skills. Responsibilities include ensuring timely call responses and customer satisfaction. Compensation starts at $15.00 per hour with benefits including 401(k) participation, performance bonuses, employee discounts, and paid time off.