HVAC Dispatch & Scheduling Specialist (Evening Shifts)

Energy Serv; Naperville (IL); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical, Prescription, Dental, Vision

Disability & Term Life Insurance

Matching 401k benefits

Training & development, growth

Paid Holidays

Paid Time Off (PTO)

Job summary

Energy Services Air Conditioning & Heating Company in Naperville, IL is hiring HVAC Duct Cleaners to join our growing team. Pay range is $20–$23 per hour with commission potential, and evening availability is required.

Your duties include converting incoming calls into booked service appointments, prioritizing calls by importance, and responding to customer requests while promoting the brand. The role offers ongoing training, development, and growth opportunities, plus competitive benefits.

Qualifications

• Previous customer service experience.
• Strong attention to detail.

Responsibilities

• Convert incoming customer calls into booked service appointments.
• Prioritize calls according to importance and urgency.
• Respond to customer requests, resolving issues and promoting the brand.
• Schedule appointments with clients using the right tech/right call guidelines.
• Data entry into the computer system to track calls and client information as necessary.
• Receive emergency and non-emergency calls and record significant information as necessary.
• Monitor field technicians in order to effectively prioritize their schedules and use of time.
• Schedule appointments with clients using the right tech/right call guidelines.

Skills

Customer service

Attention to detail

Job description

Energy Services Air Conditioning & Heating Company in Naperville, IL is hiring HVAC Duct Cleaners to join our growing team. Pay range is $20–$23 per hour with commission potential, and evening availability is required.

Your duties include converting incoming calls into booked service appointments, prioritizing calls by importance, and responding to customer requests while promoting the brand. The role offers ongoing training, development, and growth opportunities, plus competitive benefits.