Client Care Coordinator – Senior Home Care

Touching Hearts at Home of Southwest Boston; Canton (MA); Sur place; USD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Mileage reimbursement

Free telehealth resource

Vision insurance

Dental insurance

Paid Time Off

On-Demand pay via Tapcheck

Bonus based on performance

Résumé du poste

Touching Hearts at Home of Southwest Boston is seeking a Client Care Specialist to lead client care supervision for Norfolk County clients and care team. This role emphasizes compassionate, patient-centered service in a small, growing home care agency.

You will conduct field visits, train caregivers, and coordinate schedules to ensure high-quality care and regulatory compliance while upholding the franchise's core values—compassion, communication, consideration, connection, and commitment.

Qualifications

• Proven experience in a caregiving or supervisory role within a home care or healthcare setting.
• Strong knowledge of caregiving best practices, including client safety, personal care / ADL skills, and emotional support.
• Excellent communication, and interpersonal skills.
• Ability to handle challenging situations with professionalism and empathy.
• Valid driver’s license and an insured vehicle.

Responsabilités

• Ensure all client care plans are implemented effectively and reviewed regularly for any necessary adjustments.
• Perform periodic home visits to monitor service delivery and client satisfaction.
• Support in the coordination of caregiver schedules and ensure proper staffing for all client needs.
• Oversee the daily activities of caregivers, ensuring adherence to the agency’s standards and protocols.
• Conduct field visits to observe caregiver performance and provide in-the-moment coaching, training and support.
• Conduct orientation and ongoing training programs for caregivers, including skills development, safety protocols, and best practices in client care.
• Keep caregivers updated on agency policies, industry standards, and regulatory requirements in conjunction with agency ownership.
• Work closely with office staff to ensure seamless communication between caregivers, clients, and other involved parties.
• Participate in team meetings to discuss client updates, staffing needs, and overall operational improvements.
• Act as a liaison and advocate between care team and administrative team to address workplace concerns or suggestions.
• Jump and Run Caregiver: act as jump and run caregiver in the event of a last-minute call off for a client who needs support.

Connaissances

Caregiving supervision

Client safety

ADL skills

Emotional support

Communication skills

Driver's license

Description du poste

Touching Hearts at Home of Southwest Boston is seeking a Client Care Specialist to lead client care supervision for Norfolk County clients and care team. This role emphasizes compassionate, patient-centered service in a small, growing home care agency.

You will conduct field visits, train caregivers, and coordinate schedules to ensure high-quality care and regulatory compliance while upholding the franchise's core values—compassion, communication, consideration, connection, and commitment.