Client Care Coordinator - Restoration (Honolulu)

Premier Restoration Hawaii; Honolulu (HI); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive pay

Paid Time Off (PTO)

Medical, Dental & Vision Insurance

401(k) with Company Match

Employee Recognition & Service Awards

Training & career growth

Job summary

Premier Restoration Hawaiʻi is seeking a compassionate Client Care Coordinator to serve as the central communications hub for restoration projects in Honolulu. You will coordinate from the initial call through final payment, ensuring an exceptional customer experience throughout the process.

The role requires 3-5 years of customer service or project coordination experience, an associate degree preferred, and strong written and verbal communication.

Qualifications

• 3-5 years of customer service, administrative, or project coordination experience.
• Associate degree in Business Administration or related field preferred.
• Outstanding written and verbal communication skills.
• Strong organizational and time management skills.
• Proficient with Microsoft Office and computer systems.
• Restoration, construction, insurance, or property management experience is a plus—but we're willing to train the right person.

Responsibilities

• Serve as the primary point of contact for customers throughout their project.
• Receive new leads and promptly contact customers.
• Create and manage projects within our CRM system.
• Coordinate scheduling with field teams and subcontractors.
• Schedule Matterport (3D imaging) inspections.
• Send and obtain signed contracts, work authorizations, and required documentation.
• Collect deposits and process customer payments.
• Coordinate mitigation, remediation, and reconstruction activities.
• Communicate project timelines, expectations, and status updates.
• Request progress billing and coordinate invoicing.
• Review project files for accuracy and completeness.
• Submit final invoices and payment documentation.
• Follow up on outstanding balances in accordance with company procedures.
• Complete quality control checklists and maintain organized project files.
• Collaborate closely with operations, accounting, and field staff to ensure projects move efficiently.

Skills

Customer service

Administrative

Project coordination

Education

Associate degree in Business Administration

Tools

CRM software

Microsoft Office

Job description

Premier Restoration Hawaiʻi is seeking a compassionate Client Care Coordinator to serve as the central communications hub for restoration projects in Honolulu. You will coordinate from the initial call through final payment, ensuring an exceptional customer experience throughout the process.

The role requires 3-5 years of customer service or project coordination experience, an associate degree preferred, and strong written and verbal communication.