Client Care Coordinator, Full-Time, Wailuku, Maui

Premier Restoration Hawaii; Wailuku (HI); On-site; USD 52,000 - 72,000; Full time

Job summary

Premier Restoration Hawaiʻi is seeking a Client Care Coordinator (C3) in Wailuku, Maui, to serve as the central communication hub for restoration projects. You will coordinate with customers, vendors, and internal teams from initial contact through final payment to ensure a seamless, positive client experience.

The role focuses on coordinating scheduling, contracts, deposits, and documentation, while guiding projects through mitigation, remediation, and reconstruction phases.

Qualifications

• Compassionate, organized, and customer-focused professional.
• Ability to coordinate multiple stakeholders in restoration projects.
• Experience with CRM or project-management tools is a plus.

Responsibilities

• Serve as the primary point of contact for customers throughout their project.
• Receive new leads and promptly contact customers.
• Create and manage projects within our CRM system.
• Coordinate scheduling with field teams and subcontractors.
• Schedule Matterport (3D imaging) inspections.
• Send and obtain signed contracts, work authorizations, and required documentation.
• Collect deposits and process customer payments.
• Coordinate mitigation, remediation, and reconstruction activities.
• Communicate project timelines, expectations, and status updates.
• Request progress billing and coordinate invoicing.
• Review project files for accuracy and completeness.

Skills

Customer service

Communication

Organization

Tools

CRM system

Scheduling software

Job description

Location: Wailuku, Maui

Schedule: Full-Time | Monday–Friday

Be the Calm on Someone's Toughest Day.

At Premier Restoration Hawaiʻi, we help families and businesses recover from unexpected disasters. Whether it's water, fire, mold, or storm damage, our mission is simple: restore property, restore peace of mind, and help our community get back to normal as quickly as possible.

We've earned a reputation as one of Hawaiʻi's leading restoration and reconstruction companies. We're looking for a compassionate, organized, and customer-focused Client Care Coordinator (C3) to be the central point of communication for our restoration projects.

If you enjoy helping people, thrive in a fast-paced environment, and take pride in keeping projects organized from start to finish, we'd love to meet you.

What You'll Do:

As a Client Care Coordinator, you'll serve as the primary communication hub for every project, ensuring customers, vendors, and internal teams stay informed throughout the restoration process.

You'll coordinate projects from the initial call through final payment while delivering an exceptional customer experience every step of the way.

Key Responsibilities:

• Serve as the primary point of contact for customers throughout their project
• Receive new leads and promptly contact customers
• Create and manage projects within our CRM system
• Coordinate scheduling with field teams and subcontractors
• Schedule Matterport (3D imaging) inspections
• Send and obtain signed contracts, work authorizations, and required documentation
• Collect deposits and process customer payments
• Coordinate mitigation, remediation, and reconstruction activities
• Communicate project timelines, expectations, and status updates
• Request progress billing and coordinate invoicing
• Review project files for accuracy and completeness