Client Care Coordinator/Office Administration

ServiceMaster Clean of Fraser Valley; Superior (WI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Opportunity for Overtime

Paid Time Off

Opportunity for Advancement

Great Company Culture

Job summary

A leading property damage mitigation company in Wisconsin is seeking a Client Care Coordinator to act as the liaison for clients and provide administrative support. Responsibilities include answering calls, managing job files, and ensuring customer satisfaction throughout project completion. Ideal candidates will have strong administrative skills, experience in customer service, and the ability to operate various software systems. The role offers a competitive salary range of $35,000 to $45,000.

Qualifications

• Three plus years of experience in an Administrative Position.
• Ability to learn and operate multiple systems.
• Customer service skills are essential.

Responsibilities

• Answer incoming calls on office and mobile lines.
• Facilitate daily huddles with team for priority tracking.
• Ensure client needs are met from start to completion of job.
• Assist with collection calls for Accounts Receivable department.

Skills

Excellent administrative and process skills

Customer Service Experience

Highly Organized

Ability to prioritize tasks

High level Communicator

Education

High School Diploma or equivalent

Bachelor’s degree is preferred

Tools

Microsoft Office Suite 365

RMS

Xactimate

TSheets

PDConnect

SharePoint

OneDrive

Job description

Overview

Replies within 24 hours

Basic Functions: The Client Care Coordinator will work as a Liaison for the client to identify project requirements and specifications. The Client Care Coordinator will administer and organize mitigation, contents and reconstruction jobs. The Coordinator will provide support to the Team, ensure KPI compliance, assist with scheduling and dispatching. General Office Administrative Support and

Responsibilities

• Answer incoming calls on office and mobile lines
• Complete intake for new losses for mitigation, contents and reconstruction departments
• Initiate, maintain and bring to conclusion communication with customer
• Facilitate daily huddles with team to capture high priorities and next steps
• Makes initial contact of loss to team
• Ensure the client’s needs are met from start to completion of job
• Complete job notes in operating systems
• Complete compliance tasks in main operating systems, RMS
• Create new loss (jobs and projects) files
• Create and send invoices for jobs/projects
• Creating & Maintenance of job files, project documentation and job closings
• Assist with collection calls for the Accounts Receivable department
• Confirm written payment schedule and collection of deductibles
• Educate customer on the Paul Davis process
• Run reports in main operating system, RMS
• Confirm that the current jobs are on schedule
• Monitor Xact Analysis (XA) for new loss assignments, alerts and notes meeting compliance timelines
• Assist Project Managers, Estimators, Field Supervisors, and Team Leads with job updates and job information
• Provide onsite documentation support utilizing DocuSign or the like
• Maintain a collection goal of: No Accounts Receivable to be over 90 days
• Adherence to Service Level Agreements
• Maintain a Net Promoter Score minimum monthly average of 60.0
• Close the Loop 100% of the time within 24 hours
• Assist with order deliveries
• Assist with follow-up on needed documentation for job files. Ex: Certificate of Completions
• Assist team with facilitating accounting adjustments
• Assist with coordination of subcontractor confirmations and documentation
• On-going assistance with subcontractor recruiting
• Overall office administration per direction from general manager

Qualifications

• High School Diploma or equivalent
• Bachelor’s degree is preferred
• Excellent administrative and process skills
• Customer Service Experience
• Three plus years of experience in an Administrative Position
• Experience with Microsoft Office Suite 365
• Ability to learn and operate our primary operating systems: RMS, Xactimate, TSheets, PDConnect, SharePoint, and OneDrive
• Ability to provide/coordinate IT support within the local office setting and home office in MSP
• Ability to work independently
• Highly Organized
• Ability to prioritize tasks
• High level Communicator

Compensation

$35,000-$45,000

About Paul Davis

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

Our Vision

To Provide Extraordinary Care While Serving People In Their Time Of Need.

Our Values

Deliver What You Promise

Respect The Individual

Have Pride In What You Do

Our Mission

How many years of administrative experience do you have? *

How many years of Customer Service experience do you have? *

I was referred to this position by a current employee

Get directions to this location on Google Maps.

Because Paul Davis is a franchise organization, benefits vary based on franchisee.

Opportunity for Overtime

Paid Time Off

Opportunity for Advancement

Great Company Culture

In my job, I find stability, flexibility, personal development, and fulfillment. I have recommended Paul Davis as a place to work and will continue. Because the nature of our business is helping people, I find a trend of people who care a lot about their work, both at a franchise level and the corporate level.