Client Care Coordinator - Mental Health Services

Arkansas Baptist Children & Family Ministries (ABCFM); Pine Bluff (AR); On-site; USD 12,000 - 16,000; Full time

Job summary

Arkansas Baptist Children & Family Ministries (ABCFM) is seeking Client Representatives to be the first contact for individuals seeking mental health counseling. The role requires calm, respectful, and genuine interaction while supporting clients and counselors.

You will handle intake, scheduling, payments, and office tasks, ensuring smooth daily operations and compliance with agency policies. Orientation and role-specific training will be provided.

Qualifications

• High School diploma or GED required or equivalent.
• Some experience in office settings and customer service preferred.

Responsibilities

• Answer phone calls and respond to voicemails in a timely manner.
• Schedule counseling intake appointments for clients.
• Offer a friendly environment for clients in waiting areas.
• Maintain new client paperwork (EHR).
• Take client payments and log on money transmittal sheet.
• Update counselors’ schedules.
• Communicate cancellations and rescheduled appointments with counselors.
• Submit time sheets to the Financial Administrator in a timely manner.
• Participate in annual Quality of Care Review.

Skills

Customer service

Phone etiquette

Data entry

Time management

Education

High School diploma or GED

Job description

Arkansas Baptist Children & Family Ministries (ABCFM) is seeking Client Representatives to be the first contact for individuals seeking mental health counseling. The role requires calm, respectful, and genuine interaction while supporting clients and counselors.

You will handle intake, scheduling, payments, and office tasks, ensuring smooth daily operations and compliance with agency policies. Orientation and role-specific training will be provided.