Client Representative

Arkansas Baptist Children s Homes & Family Ministries; Pine Bluff (AR); On-site; USD 28,000 - 36,000; Full time

Job summary

Arkansas Baptist Children's Homes & Family Ministries is seeking Client Representatives who serve as the first contact for individuals seeking mental health counseling in Pine Bluff, AR. The role requires calm, respectful, and kind interactions while handling multiple tasks to support counselors.

Responsibilities include answering calls, scheduling intake, processing paperwork, handling payments, and coordinating with counselors.

Qualifications

• High School diploma or GED equivalent required.
• Some office setting experience and customer service preferred.
• Ability to remain calm, respectful, genuine and kind during client interactions.
• Will juggle multiple tasks and support counselors.

Responsibilities

• Answer phone calls and respond to voicemails in a timely manner.
• Schedule counseling intake appointments for clients.
• Offer a friendly environment for clients in the waiting areas.
• Maintain new client paperwork (EHR).
• Take client payments and log on money transmittal sheet.
• Update counselors’ schedules.
• Communicate cancellations and rescheduled appointments with counselors.
• Submit time sheets to the Financial Administrator in a timely manner.
• Participate in annual Quality of Care Review.
• All Living Well Professional Counseling employees review and adhere to agency policies and ask questions if uncertain about policy.
• All employees complete orientation within 30 days including training related to the job; other trainings assigned as per role.

Skills

Office experience

Customer service

Education

High school diploma or GED

Job description

Education Qualifications

High School diploma or GED equivalent

Experience

Some experience in office setting work and customer service is preferred.

Description of Ministry Position

Our Client Representatives are often the first contact for individuals seeking mental health counseling. Therefore, it is imperative that our Client Reps have the ability to remain calm, respectful, genuine and kind during these interactions. Client Reps must show grace even when the circumstances are difficult. Client Reps will be juggling many different tasks and will serve as a support not only to clients but also to the counselors.

Responsibilities of Ministry Position

CLIENT INTERACTION

• Answer phone calls and respond to voicemails in a timely manner
• Schedule counseling Intake appointments for clients
• Offer a friendly environment for clients in the waiting areas
• Maintain new client paperwork (EHR)
• Take client payments and log on money transsmittal sheet

COUNSELOR INTERACTION

• Update counselors’ schedules
• Communicate cancelations and rescheduled appointments with counselors

OFFICE TASKS

• Submit time sheets to the Financial Administrator in a timely manner
• Participate in annual Quality of Care Review

COMPLIANCE WITH POLICY

• All Living Well Professional Counseling employees are expected to review and adhere to all agency policies and to ask questions if they are uncertain about a policy.

TRAINING

• All Living Well Professional Counseling employees will complete orientation within the first 30 days of employment that includes a review of agency policies as well as specific training related to that employee’s job. Other trainings will be assigned based on the role of the counselor and the site at which he/she will work. Employees are expected to complete all trainings by the assigned due date.