Front Desk Coordinator – Counseling Center

Arkansas Baptist Children s Homes & Family Ministries; Pine Bluff (AR); On-site; USD 28,000 - 36,000; Full time

Job summary

Arkansas Baptist Children's Homes & Family Ministries is seeking Client Representatives who serve as the first contact for individuals seeking mental health counseling in Pine Bluff, AR. The role requires calm, respectful, and kind interactions while handling multiple tasks to support counselors.

Responsibilities include answering calls, scheduling intake, processing paperwork, handling payments, and coordinating with counselors.

Qualifications

• High School diploma or GED equivalent required.
• Some office setting experience and customer service preferred.
• Ability to remain calm, respectful, genuine and kind during client interactions.
• Will juggle multiple tasks and support counselors.

Responsibilities

• Answer phone calls and respond to voicemails in a timely manner.
• Schedule counseling intake appointments for clients.
• Offer a friendly environment for clients in the waiting areas.
• Maintain new client paperwork (EHR).
• Take client payments and log on money transmittal sheet.
• Update counselors’ schedules.
• Communicate cancellations and rescheduled appointments with counselors.
• Submit time sheets to the Financial Administrator in a timely manner.
• Participate in annual Quality of Care Review.
• All Living Well Professional Counseling employees review and adhere to agency policies and ask questions if uncertain about policy.
• All employees complete orientation within 30 days including training related to the job; other trainings assigned as per role.

Skills

Office experience

Customer service

Education

High school diploma or GED

Job description

Arkansas Baptist Children's Homes & Family Ministries is seeking Client Representatives who serve as the first contact for individuals seeking mental health counseling in Pine Bluff, AR. The role requires calm, respectful, and kind interactions while handling multiple tasks to support counselors.

Responsibilities include answering calls, scheduling intake, processing paperwork, handling payments, and coordinating with counselors.