Client Care Coordinator-Catholic Charities Birth Line Program (West Palm Beach and Boynton Beach-Hybrid)

Catholic Charities Diocese of Palm Beach, Inc.; West Palm Beach (FL); On-site; USD 32,000 - 40,000; Full time

Job summary

Catholic Charities Diocese of Palm Beach, Inc. seeks a bilingual administrative assistant to support client services at two Florida locations. The role focuses on intake, scheduling, and records management, ensuring access to programs and referrals for clients in need.

Responsibilities include greeting clients, processing intakes, and coordinating with staff to deliver services aligned with Birthline/Lifeline standards and policies. Fluency in English and Spanish is required.

Qualifications

• Associate degree or relevant office experience.
• Fluent in English and Spanish (spoken/written).
• Experience with client intake and scheduling.
• Knowledge of eKyros database preferred.
• Pro-life work experience or commitment.

Responsibilities

• Attend to client needs in the West Palm Beach and Boynton Beach locations.
• Schedule client appointments and send reminders.
• Admit clients into the program and manage intakes.
• Provide information, referrals, and education.
• Maintain orderly client records and respond to inquiries.
• Greet clients and provide receptionist support.
• Consult supervisor when unusual problems arise.

Skills

Bilingual English/Spanish

Microsoft Office

Communication skills

Customer service

Education

Associate degree

Tools

eKyros

Job description

• Attends to client needs in the West Palm Beach office location (2) days per week and in the Boynton Beach location three (3) days per week.
• Works closely with the Scheduling Coordinator and other staff to ensure appointments are scheduled appropriately.
• Schedules client appointments and sends client appointment reminders, as needed.
• Admits clients into the program using established client database systems.
• Manages client intakes.
• Meets with clients, as a client advocate, in one-on-one assessment sessions.
• Provides information, education, and community referrals based on individual client needs and in line with the standards identified by Birthline/Lifeline.
• Provides material assistance to clients following Birthline/Lifeline policies and procedures.
• Completes client follow up contacts in a timely manner.
• Maintains orderly client records, including using the client database.
• Assists with general administrative and receptionist support, including greeting clients, preparing intakes, and responding to phone and email inquiries.
• Performs other duties as assigned.
• Resolves problems with some supervision and implements solutions.
• Consults supervisor when unusual problems arise.
• Qualifications: Associate degree in related field and/or experience in an office environment and with client interaction
• Bilingual (English and Spanish- Must be able to speak, read, and write fluently.)
• Experience in and/or commitment to pro-life work
• Knowledge of eKyros client database system preferred.
• Strong computer skills and ability to learn new systems.
• Proficient in Microsoft Office programs, Email, and Internet usage
• Excellent communication skills, both verbal and written
• The above is intended to describe the general context of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.