Bilingual Client Services & Intake Specialist

Catholic-Charities-Diocese-of-Palm-Beach,-Inc.; West Palm Beach (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

Catholic Charities Diocese of Palm Beach, Inc. seeks a client services assistant to support intake, scheduling, and daily office operations at our West Palm Beach and Boynton Beach locations.

The role requires bilingual English/Spanish abilities, solid computer skills, and a commitment to pro-life work. Experience with client databases and strong communication are essential for success in this position.

Qualifications

• Associate degree in related field or experience in an office environment with client interaction.
• Fluent in English and Spanish (read, write, speak).
• Experience or commitment to pro-life work.
• Knowledge of eKyros client database system preferred.
• Strong computer skills and ability to learn new systems.

Responsibilities

• Attend to client needs in the West Palm Beach office (2 days) and Boynton Beach (3 days) per week.
• Coordinate with Scheduling Coordinator to ensure proper appointment scheduling.
• Schedule client appointments and send reminders as needed.
• Admit clients into the program using the client database.
• Manage client intakes and maintain records.
• Meet with clients in 1-on-1 assessment sessions as a client advocate.
• Provide information, education, and referrals per Birthline/Lifeline standards.
• Assist with general administrative and receptionist tasks including greeting clients and handling inquiries.
• Resolve problems with supervision and consult supervisor for unusual issues.

Skills

Bilingual English/Spanish

Strong computer skills

Microsoft Office proficiency

Excellent communication

Office experience

Client interaction experience

Pro-life work experience

Education

Associate degree in related field

Tools

eKyros client database system

Job description

Catholic Charities Diocese of Palm Beach, Inc. seeks a client services assistant to support intake, scheduling, and daily office operations at our West Palm Beach and Boynton Beach locations.

The role requires bilingual English/Spanish abilities, solid computer skills, and a commitment to pro-life work. Experience with client databases and strong communication are essential for success in this position.