Bilingual Client Advocate & Intake Coordinator

Catholic Charities Diocese of Palm Beach, Inc.; West Palm Beach, Boynton Beach (FL, FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Catholic Charities Diocese of Palm Beach, Inc. seeks an organized Administrative Assistant to support client services at the West Palm Beach and Boynton Beach locations. The role includes intake, scheduling, and front-desk duties with a focus on compassionate client interaction.

Fluency in English and Spanish is required, along with strong computer skills and experience with client databases. The position supports Birthline/Lifeline standards and offers a collaborative nonprofit environment.

Qualifications

• Associate degree or equivalent experience in an office environment with client interaction.
• Bilingual in English and Spanish (read/write/speak).
• Experience or commitment to pro-life work.
• Knowledge of eKyros client database system preferred.
• Strong computer skills and ability to learn new systems.
• Proficient in Microsoft Office programs, email, and internet usage.
• Excellent communication skills, both verbal and written.

Responsibilities

• Attend to client needs in office locations as assigned.
• Coordinate with Scheduling Coordinator to ensure appointments are scheduled properly.
• Schedule client appointments and send reminders as needed.
• Admit clients into the program using client databases.
• Manage client intakes and maintain records.
• Meet with clients in one-on-one assessment sessions as needed.
• Provide information, education, and referrals per Birthline/Lifeline standards.
• Perform general administrative and receptionist duties including greeting clients and handling inquiries.
• Follow up with clients in a timely manner.
• Consult supervisor when unusual problems arise.

Skills

Bilingual English/Spanish

Excellent communication

Strong computer skills

Client interaction experience

Education

Associate degree or equivalent experience

Tools

eKyros client database

Microsoft Office

Job description

Catholic Charities Diocese of Palm Beach, Inc. seeks an organized Administrative Assistant to support client services at the West Palm Beach and Boynton Beach locations. The role includes intake, scheduling, and front-desk duties with a focus on compassionate client interaction.

Fluency in English and Spanish is required, along with strong computer skills and experience with client databases. The position supports Birthline/Lifeline standards and offers a collaborative nonprofit environment.