Client Care Coordinator

Thompson Law Group, PLLC.; Virginia Beach (VA); On-site; USD 40,000 - 58,000; Full time

Job summary

Thompson Law Group, PLLC. seeks a detail-oriented Client Care Coordinator to join our real estate team. You will be the main point of contact for new files and contracts, entering data accurately and guiding clients through the transaction process.

The role requires clear communication, exceptional organization, and the ability to manage multiple files at once in a fast-paced environment. Prior real estate experience is a plus, and comfort with new software is essential.

Qualifications

• Prior knowledge of or experience in the real estate business is preferred, but prior experience in this specific role is not required
• Comfortable learning and using new technology and software platforms
• Experience with Qualia is a plus, but not required — training will be provided
• Strong communication and organizational skills
• Ability to multitask and manage several files simultaneously

Responsibilities

• Serve as the primary point of contact for new files and contracts as they come in
• Perform data entry, inputting contracts into our system accurately and efficiently
• Reach out to clients and agents to assist with file-related needs
• Track title work, order title searches, and coordinate with title companies as searches come in
• Maintain organized, up-to-date records throughout each transaction

Skills

Communication

Organizational skills

Multitasking

Tools

Qualia

Job description

We are seeking a detail-oriented and personable Client Care Coordinator to join our real estate team. This role serves as a key point of contact for incoming files and contracts, ensuring smooth communication and coordination throughout the transaction process.

Responsibilities:

• Serve as the primary point of contact for new files and contracts as they come in
• Perform data entry, inputting contracts into our system accurately and efficiently
• Reach out to clients and agents to assist with file-related needs
• Track title work, order title searches, and coordinate with title companies as searches come in
• Maintain organized, up-to-date records throughout each transaction

Qualifications:

• Prior knowledge of or experience in the real estate business is preferred, but prior experience in this specific role is not required
• Comfortable learning and using new technology and software platforms
• Experience with Qualia is a plus, but not required — training will be provided
• Strong communication and organizational skills
• Ability to multitask and manage several files simultaneously

About the Role:

This position is ideal for someone who enjoys client interaction, thrives in a fast-paced environment, and is eager to grow their knowledge of the real estate transaction process.