Care Manager

Caring for Family of Companies; Astoria (OR); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Paid time off

Dental insurance

Vision insurance

Life insurance

Employee assistance program

Health insurance

401(k) matching

Professional development

Training & orientation

Job summary

Caring for Family of Companies is seeking a Care Manager to serve as the central hub for care coordination, staffing, scheduling, and branch operations in Astoria, OR. The role ensures high-quality service by connecting Clients, families, Caregivers, and partners.

The position emphasizes compliance, efficient documentation, and proactive communication, with after-hours support as needed and a focus on consistent shift coverage and service delivery.

Qualifications

• Experience in home care, healthcare coordination, or client-facing service roles preferred.
• Highly organized with strong attention to detail and accurate record-keeping.
• Proactive communicator with excellent interpersonal skills and a warm, professional presence.
• Solutions-oriented and able to handle multiple priorities in a fast-paced environment.
• Committed to compliance, HIPAA standards, and maintaining accurate documentation.
• Strong collaboration skills with a team-first mindset and high-quality customer service.

Responsibilities

• Provide 5-star service to all incoming calls, serving as a key communication hub for Clients, families, Caregivers, Case Managers, and referral partners.
• Coordinate care services to ensure timely, consistent, and appropriate service delivery for all assigned Clients.
• Develop individualized service plans and conduct initial and ongoing Client assessments for quality and compliance.
• Prepare Client welcome materials, intake documentation, and manage authorizations to support billing accuracy.
• Support scheduling and staffing to minimize overtime, reduce service disruptions, and ensure consistent shift coverage.
• Provide after-hours support as needed to maintain seamless care continuity.
• Maintain Branch compliance efforts, including compliant licensing documentation.
• Conduct weekly New Hire Orientation sessions for incoming Caregivers.

Skills

Care coordination

HIPAA compliance

Client communication

Scheduling systems

Attention to detail

Tools

Healthcare scheduling software

Job description

POSITION SUMMARY

The Care Manager is a central hub for care coordination, compliance, staffing and scheduling, Client communication, and Branch operations. This role supports exceptional service delivery by connecting Clients, families, Caregivers, and partners — ensuring every person in our care receives consistent, high-quality support.

Who We Are

• A family-owned organization with 20 years experience of raising the standards for in-home care — and we're still pushing higher.
• We build teams of driven, mission-obsessed experts whose energy and focus turn every initiative into a success
• Our process is our promise: proven systems and disciplined execution deliver exceptional care to every Community, Employee, and Client.
• A culture built to energize — powering meaningful careers for world changers who never settle.

Role Responsibilities

• Provide 5-star service to all incoming calls, serving as a key communication hub for Clients, families, Caregivers, Case Managers, and referral partners
• Coordinate care services to ensure timely, consistent, and appropriate service delivery for all assigned Clients
• Develop individualized service plans and conduct initial and ongoing Client assessments for quality and compliance
• Prepare Client welcome materials, intake documentation, and manage authorizations to support billing accuracy
• Support scheduling and staffing to minimize overtime, reduce service disruptions, and ensure consistent shift coverage
• Provide after-hours support as needed to maintain seamless care continuity
• Maintain Branch compliance efforts, including compliant licensing documentation
• Conduct weekly New Hire Orientation sessions for incoming Caregivers

Role Qualifications

• Experience in home care, healthcare coordination, or a client-facing service role preferred
• Highly organized with strong attention to detail and accurate record-keeping practices
• Proactive communicator with excellent interpersonal skills and a warm, professional presence
• Solutions-oriented and self-managed — able to handle multiple priorities in a fast-paced environment
• Committed to compliance, HIPAA standards, and maintaining accurate documentation
• Strong collaboration skills with a team-first mindset and high-quality customer service approach
• Proficient with technology and healthcare management or scheduling systems
• Experience in assisted living, in-home care, or billing and authorization management a bonus

COMPREHENSIVE WELLNESS PORTFOLIO

Responsibilities

• Paid Time Off and Paid Holidays*
• 100% Company-Paid Dental Insurance and Vision Insurance*
• 100% Company-Paid $25,000 Life Insurance Policy*
• 100% Company-Paid Employee Assistance Program – including mental health counseling sessions, financial coaching, provider referrals, and childcare resources – available 24/7
• Customizable Health Insurance Plans: Up to 100% Company Contribution to plan premium for Employee, PLUS additional contribution for Dependents as needed*
• 401(k) Retirement Program – with Employer Match*
• Professional Development – ongoing education, wraparound support, and leadership coaching
• A Next-Level, Comprehensive Training and Orientation Week
• And a supportive team to work alongside!

Requirements

• Proactive, solution-oriented self-starter who takes initiative and works independently
• Values innovation, efficiency, and streamlined processes
• Excellent written and verbal communication skills in English
• Meticulous attention to detail, with accurate record-keeping and documentation
• Strong project management skills — strategic, organized, and intuitive
• Collaborative team player with excellent interpersonal skills
• Results-driven, with proven time management skills and the ability to juggle multiple priorities and deadlines in a fast-paced environment
• Exercises sound judgment and discretion in handling sensitive matters

• Tech-savvy and comfortable with a variety of software and devices
• Warm, welcoming, and professional demeanor with a commitment to outstanding customer service
• Strong commitment to compliance, including knowledge of HIPAA best practices for handling PHI
• Administrative experience in a related specialty such as accounting, customer service, scheduling, billing, IT, project management, sales, marketing, business development, staffing, recruiting, care coordination, compliance, office or business management, human resources, or operations
• Background in senior care, assisted living, skilled nursing, or in-home care

Equal opportunity employer committed to a diverse and inclusive workforce.

Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

* Benefit eligibility is based on hours worked.

Salary

$55,000 – $65,000