Client Experience Specialist

Alliance Animal Health; Nashua (NH); On-site; USD 23,419 - 27,552; Part time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k with match

Life insurance

HSA

FSA

Continuing Education allowance

Tuition reimbursement

Career development

Referral bonus

Paid vacation

Paid sick time

Parental leave

Bereavement leave

Job summary

All Pets Veterinary Hospital in Nashua, NH is seeking an experienced veterinary receptionist who thrives in a busy, client-facing role. You will greet clients, manage calls and emails, and help triage concerns with empathy.

We are a supportive team that values organization, clear communication, and a fear-free patient experience. The position is part-time with benefits for eligible staff and opportunities to grow in a caring, family-like culture.

Qualifications

• Minimum 1 year of veterinary industry experience is required.
• Compassionate, calm demeanor, team player, multi-tasker, and strong communicator.
• Highly organized and possesses computer skills.
• Excellent reading/comprehension/legible writing skills.
• Self-starter with desire to continue to advance knowledge and skillset.

Responsibilities

• Greet and welcome clients and patients personally by name, answer questions, and triage concerns.
• Observe signs of fear, anxiety, and stress in animal patients and offer solutions to promote a fear-free experience.
• Answer incoming calls, emails, and text messages with solutions to client’s questions and concerns about their pet(s).
• Recognize and triage medical concerns so urgent needs are addressed in a timely manner.
• Offer clients compassionate emotional support during times of need; must be comfortable with various medical outcomes.

Skills

Compassionate

Calm demeanor

Team player

Multi-tasking

Strong communicator

Highly organized

Computer skills

Reading comprehension

Legible writing

Self-starter

Job description

All Pets Veterinary Hospital is founded on the motto “Trust Our Family with Your Family!”We are deeply committed to each of our employees and clients and treat them as if they were members of our own family. We don't just promote a 'family-like' culture, we ARE a family.We are one of three locations founded by Dr. Melissa Magnuson. Located in Nashua, New Hampshire, we are an AAHA-accredited, small animal general practice seeing dogs, cats, birds, reptiles, and pocket pets. We provide services varying from wellness and sick appointments, surgical procedures, dentistry, radiology, ultrasounds, companion laser therapy, in-house laboratory diagnostics,and much more.

We are searching for an experienced veterinary receptionist who wants to feel valued for the work they do and make a difference in peoples' lives and their pets. We are a fun-loving, busy, well-oiled machine, super organized, peaceful, practice seeking a likeminded teammate. If you are driven to succeed in a position that rewards through building customer connections, you thrive in a busy environment, seek a career where your contributions help strengthen the human-animal bond and you are eager to learn, you may be the team member we are seeking!

To learn more about us click here!

Job duties include, but are not limited to:

Greet and welcome clients and patients personally by name, answer their questions, and triage concerns.

Observe signs of fear, anxiety, and stress in animal patients and offer solutions to promote a fear-free experience.

Answer incoming calls, emails, and text messages with solutions to client’s questions and concerns about their pet(s). Recognize and triage medical concerns so urgent needs are addressed in a timely manner.

Offer clients compassionate emotional support during times of need; must be comfortable with various medical outcomes.

Must be able to withstand unpleasant odors and noises. May be exposed to bites, scratches, animal waste and potentially contagious diseases.

We’re looking for:

• A minimum 1 year of veterinary industry experience required
• Compassionate, calm, team player, multi-tasker, and strong communicator
• Highly organized and possesses computer skills
• Excellent reading/comprehension/legible writing skills
• Self-starter with the desire to continue to advance your knowledge and skillset.

Job Type: Part-time

Pay Range: $17-$20/hour

We offer our staff:

• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
• Career Development Opportunities
• Referral Bonus Program for most positions!
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)
• Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.

*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.

For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit https://allianceanimal.com/additionaljobdescriptiondetails/.