Client Care & Community Outreach Coordinator

Comfort Keepers; Pottsville (Schuylkill County); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Company Car

Bonus based on performance

Dental insurance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Comfort Keepers is seeking an External Client Care Coordinator in Pottsville, PA, to combine relationship-building with care coordination. You will meet families, develop care plans, and coordinate with scheduling to ensure reliable service. The role emphasizes community engagement and strong client communication.

We offer full-time employment with training, advancement opportunities, and a supportive team environment. Your work directly impacts families needing in-home care and the community.

Qualifications

• Strong communication and interpersonal skills.
• Organized with excellent time management and follow-through.
• Ability to manage multiple priorities while maintaining attention to detail.
• Friendly, professional, and committed to delivering outstanding customer service.
• Comfortable using computers and standard office applications.
• Experience in healthcare, home care, customer service, scheduling, sales, or client coordination is preferred but not required.

Responsibilities

• Meet with prospective clients and families to learn about their needs and recommend appropriate care services.
• Build and maintain strong relationships with clients, caregivers, healthcare professionals, and community partners.
• Coordinate care plans and work closely with scheduling staff to ensure quality, dependable service.
• Conduct regular client follow-ups to ensure satisfaction and address any questions or concerns.
• Represent Comfort Keepers at community events, networking opportunities, and outreach activities.
• Maintain accurate client documentation and ensure records remain up to date.
• Partner with the office team to provide a smooth and positive experience from the first inquiry through ongoing care.
• Identify opportunities to strengthen client relationships and support continued growth.

Skills

Strong communication

Interpersonal skills

Time management

Attention to detail

Customer service

Computer literacy

Tools

Microsoft Office

Job description

Comfort Keepers is seeking an External Client Care Coordinator in Pottsville, PA, to combine relationship-building with care coordination. You will meet families, develop care plans, and coordinate with scheduling to ensure reliable service. The role emphasizes community engagement and strong client communication.

We offer full-time employment with training, advancement opportunities, and a supportive team environment. Your work directly impacts families needing in-home care and the community.