External Client Care Coordinator - Immediate Opening

Comfort Keepers; Pottsville (Schuylkill County); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Bonus based on performance

Company car

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Job summary

Comfort Keepers in Pottsville is seeking an External Client Care Coordinator to connect families with the right home care, support caregivers in the field, and ensure smooth, compassionate service from day one.

You’ll join a team that values clear communication, teamwork, and community care, handling scheduling, onboarding, and ongoing updates to maintain high-quality care for clients across Pottsville and nearby communities.

Qualifications

• Strong communication skills with a warm and professional approach.
• Organized in a fast-paced, people-focused environment.
• Comfortable with basic computer tools and office systems.
• Problem-solver who can handle situations calmly and effectively.
• Reliable, detail-oriented, and able to work independently when needed.
• Customer service experience is an advantage but not required.

Responsibilities

• Serve as primary contact for families seeking home care services.
• Coordinate caregiver and client schedules to build care plans.
• Onboard and orient new caregivers.
• Communicate updates and changes between clients, families, and staff.
• Visit or check in on client situations to ensure care quality.
• Maintain accurate records for compliance.
• Improve service flow with office staff.
• Assist with outreach and recruiting caregivers in the community.
• Manage scheduling adjustments and day-to-day coordination.
• Participate in team discussions to improve service.

Skills

Strong communication

Organizational skills

Office tools proficiency

Problem-solving

Reliability

Customer service experience

Tools

Microsoft Office

Job description

Future Opening: External Client Care Coordinator - Immediate Opening

Full Time • Pottsville

• Bonus based on performance
• Company car
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

External Client Care Coordinator

Comfort Keepers is looking for a caring, organized, and service-driven professional to join our team as a Client Care Coordinator. This is a meaningful role where you help connect families with the right care, support caregivers in the field, and ensure every client receives smooth, reliable, and compassionate service from day one.

You’ll be part of a team that values communication, teamwork, and genuine care for the community. Every day brings opportunities to solve problems, support families during important moments, and help create a better quality of life for clients across Pottsville and nearby areas.

Service Coverage Areas: Pottsville, Schuylkill Haven, Saint Clair, Minersville, Ashland, Girardville, Frackville, New Philadelphia, New Ringgold and surrounding communities

What This Role Involves

• Acting as a trusted point of contact for families seeking home care services
• Building care plans by coordinating schedules between caregivers and clients
• Supporting smooth onboarding and orientation for new caregivers joining the team
• Handling daily updates, service changes, and communication between all parties involved
• Visiting or checking in on client situations to ensure care quality and satisfaction
• Maintaining accurate records and keeping documentation up to date for compliance
• Working closely with office staff to improve service flow and resolve concerns quickly
• Participating in outreach activities and helping connect with potential caregivers in the community
• Managing scheduling adjustments and solving day-to-day coordination challenges
• Attending team discussions and contributing to overall service improvement

What We’re Looking For

• Strong communication skills with a warm and professional approach
• Ability to stay organized in a fast-paced, people-focused environment
• Comfortable working with basic computer tools and office systems
• Problem-solver who can handle situations calmly and effectively
• Reliable, detail-oriented, and able to work independently when needed
• Customer service experience is an advantage but not required

What You’ll Gain

• Stable full-time employment with long-term potential
• A supportive team environment that values your contribution
• Opportunities to grow your skills in care coordination and leadership
• A role where your work directly improves lives in the community

If you are motivated by meaningful work and enjoy helping others feel supported and cared for, we’d love to hear from you.

Compensation: $30,000.00 - $45,000.00 per year

Start a fulfilling caregiver career with Comfort Keepers

Becoming a Comfort Keepers in-home caregiver is a great way to make a difference in the lives of seniors and their families and to make a positive impact on your own life. The caregiver hiring process is designed to be simple and convenient for applicants.

Do you have a valid driver's license, insured vehicle, and proof of coverage? *

Did you review the full job posting, including the job description, requirements, details, and wage? If so, are you interested in moving forward with the next steps? *

**Please read question carefully** This position is a FULL-TIME role (40 hours per week), Monday to Friday from 8:30 AM to 5:00 PM. Are there any circumstances we SHOULD be aware of that might prevent you from working these required hours? *

Whether you're looking for a part-time job, or the start of a lifelong career, we have something for you. We're looking for compassionate men and women who want to help us help others. See why so many have chosen Comfort Keepers as their career:

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