Client Care Case Manager for Personal Injury

McCready Law; Chicago (IL); On-site; USD 45,000 - 65,000; Full time

Job summary

McCready Law in Chicago seeks a Case Manager to serve as the primary contact for clients after engagement, guiding them through their treatment journey while supporting the legal team with updates, medical information, and documentation.

The role emphasizes compassionate client service, excellent communication, meticulous file maintenance, and the ability to manage multiple priorities in a fast-paced environment within a personal injury practice.

Qualifications

• Minimum of two years of experience in personal injury law or medical case coordination.
• Experience managing a high volume of client files.
• Strong documentation and case management software skills.
• Excellent written and verbal communication skills.
• Ability to stay organized and manage multiple priorities in a fast-paced environment.
• A compassionate and client-focused approach to service.
• Must reside within the United States.

Responsibilities

• Serve as the main point of contact for assigned clients after engagement.
• Provide regular updates regarding treatment and case progress.
• Respond to client questions and concerns with professionalism and empathy.
• Assist in resolving client concerns and maintaining strong relationships.
• Monitor treatment progress and medical care plans.
• Track appointments and follow up care.
• Communicate updates to pre litigation attorneys and paralegals.
• Maintain accurate and organized case files in the firm’s case management system.

Skills

Written & verbal communication

Organization & multitasking

Client-focused service

Documentation & data entry

Empathy & professionalism

Tools

Case management software

Job description

McCready Law in Chicago seeks a Case Manager to serve as the primary contact for clients after engagement, guiding them through their treatment journey while supporting the legal team with updates, medical information, and documentation.

The role emphasizes compassionate client service, excellent communication, meticulous file maintenance, and the ability to manage multiple priorities in a fast-paced environment within a personal injury practice.