Remote Case Manager - Personal Injury & Client Care

McCready Law; United States; Remote; USD 42,000 - 64,000; Full time

Job summary

McCready Law is seeking a Case Manager for a fully remote role supporting personal injury clients. You will guide clients through medical treatment journeys, update the legal team, and maintain comprehensive case information while coordinating with providers and attorneys.

The ideal candidate has strong communication skills, organization, and a client-focused approach in a fast-paced environment; you will manage multiple priorities and ensure timely updates to the team and clients.

Qualifications

• Minimum of two years of experience in personal injury law or medical case coordination.
• Experience managing a high volume of client files.
• Strong documentation and case management software skills.
• Excellent written and verbal communication skills.
• Ability to stay organized and manage multiple priorities in a fast-paced environment.
• A compassionate and client-focused approach to service.

Responsibilities

• Serve as the main point of contact for assigned clients after engagement.
• Provide regular updates regarding treatment and case progress.
• Respond to client questions and concerns with professionalism and empathy.
• Assist in resolving client concerns and maintaining strong relationships.
• Monitor treatment progress and medical care plans.
• Track appointments and follow up care.
• Communicate with medical providers to obtain updates when needed.
• Identify important case details that may impact case value.
• Communicate updates to prelitigation attorneys and paralegals.
• Maintain accurate and organized case files in the firm’s case management system.
• Ensure documentation is complete and properly recorded.

Skills

Client communication

Organization

Documentation

Empathy

Multitasking

Case coordination

Tools

Case management software

Job description

McCready Law is seeking a Case Manager for a fully remote role supporting personal injury clients. You will guide clients through medical treatment journeys, update the legal team, and maintain comprehensive case information while coordinating with providers and attorneys.

The ideal candidate has strong communication skills, organization, and a client-focused approach in a fast-paced environment; you will manage multiple priorities and ensure timely updates to the team and clients.