Client Care & Branch Operations Specialist

Piedmont Federal Savings Bank; Winston-Salem (NC); On-site; USD 32,000 - 48,000; Full time

Job summary

Piedmont Federal Savings Bank in Winston-Salem, NC, is seeking a Branch Client Care Associate to support the Branch Manager in daily operations, ensure accuracy, and deliver exceptional client service. The role involves posting transactions, maintaining cash drawers, and handling account maintenance with care.

You will help open new accounts, promote bank products, assist with audits, and cover for the manager during absences.

Qualifications

• High school diploma or equivalent required.
• Two or more years of experience with Piedmont Federal Savings Bank preferred.
• Strong client service, cash handling, and cross-selling knowledge.

Responsibilities

• Assist Branch Manager in daily operations and ensure compliance with policies and regulatory standards.
• Post client transactions and maintain accurate cash drawer.
• Open new accounts and explain bank products and services to clients.
• Cross-sell products to meet client needs and retain existing customers.
• Assist with branch audits and perform routine non-routine transactions in manager's absence.
• Act as vault custodian and manage cash supplies.

Skills

Customer service

Attention to detail

Communication

Problem solving

Teamwork

Education

High school diploma or equivalent

Job description

Piedmont Federal Savings Bank in Winston-Salem, NC, is seeking a Branch Client Care Associate to support the Branch Manager in daily operations, ensure accuracy, and deliver exceptional client service. The role involves posting transactions, maintaining cash drawers, and handling account maintenance with care.

You will help open new accounts, promote bank products, assist with audits, and cover for the manager during absences.