Client Care Associate - Funeral Services

nsmg; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

NorthStar Memorial Group in Dallas, TX is seeking a Staff Associate at Restland Funeral Home to support families through every step of the arrangements process. You will collaborate with funeral directors during on-site services and conferences, helping ensure smooth operations and respectful, compassionate care.

The role emphasizes building strong relationships with families, preparing memorial areas, handling inquiries with professionalism, and returning flowers or memorabilia to families

Qualifications

• 1 year of customer service experience preferred.
• Experience handling difficult situations.
• Funeral professional experience preferred.

Responsibilities

• Collaborate with funeral directors with events held on-site, including services and arrangement conferences
• Establish and maintain strong business relationships with families
• Always maintain reverence and respect for the deceased
• Assist in preparing the memorial area for the family before the services start
• Ensure that flowers and other memorabilia are returned to the family after services
• Answer customer inquiries professionally, either by phone or in person

Skills

Customer service

Handling difficult situations

Funeral industry experience

Job description

NorthStar Memorial Group in Dallas, TX is seeking a Staff Associate at Restland Funeral Home to support families through every step of the arrangements process. You will collaborate with funeral directors during on-site services and conferences, helping ensure smooth operations and respectful, compassionate care.

The role emphasizes building strong relationships with families, preparing memorial areas, handling inquiries with professionalism, and returning flowers or memorabilia to families