Client Booking & Support Specialist - Remote

Travelbynight; Charlotte (NC); Remote; USD 25,000 - 39,000; Full time

Job summary

Travelbynight is seeking remote Client Support & Booking Specialists to guide travelers through research and reservations. You will respond to client questions, gather needs, research options, and coordinate bookings while maintaining records and providing follow-up support.

Ideal candidates are strong in customer service, communication, and problem-solving, comfortable learning new technology, and able to work independently in a remote environment.

Qualifications

• Experience in customer service or frontline client-facing roles.
• Ability to communicate clearly and professionally.
• Strong organizational skills and attention to detail.

Responsibilities

• Respond to client questions and requests.
• Gather information about client needs and preferences.
• Research travel options and assist clients in comparing choices.
• Coordinate booking and reservation details and maintain records.
• Provide professional follow-up and support.

Skills

customer service

communication

organization

problem solving

remote work

Job description

If your strengths are customer service, communication, organization, and problem-solving, this may be an opportunity to put those skills to work in a new industry.

We are recruiting remote Client Support & Booking Specialists to assist travelers throughout the research and reservation process.

Responsibilities

• Respond to client questions and requests
• Gather information about client needs and preferences
• Research appropriate travel options
• Assist clients in comparing available choices
• Coordinate booking and reservation information
• Maintain accurate client records
• Provide professional follow-up and support
• Help resolve routine questions or reservation concerns
• Continue developing product knowledge through training

Ideal Candidates

• Have strong customer service and communication skills
• Are organized and attentive to details
• Are comfortable learning new technology
• Can work independently in a remote environment
• Enjoy helping people and solving problems
• Are willing to complete training and continue learning

Basic Requirements:

• Applicants must reside in the United States, United Kingdom, Australia, or Latin America.
• Access to a computer or smartphone
• Must be 18 years of age

Candidates may come from backgrounds such as:

Customer service, hospitality, retail, education, administrative support, call centers, event planning, sales, or other client-facing industries.

Travel experience is not a requirement. Candidates should be willing to learn, comfortable working independently, and able to provide professional service remotely.