Remote Customer Experience Specialist

Travelbynight; Myrtle Beach (SC); Remote; USD 42,000 - 65,000; Full time

Job summary

Travelbynight is seeking motivated individuals for remote roles in vacation planning and travel-related services. You will communicate with clients, learn preferences, and research options to tailor perfect trips.

Ideal candidates are strong communicators, organized, and comfortable learning new technology. Training and mentorship are provided, and applicants from diverse locations may apply.

Qualifications

• Strong customer service and communication skills are essential.
• Ability to stay organized and manage details across multiple bookings.
• Willingness to learn new technology and systems.
• Comfortable working independently in a remote environment.

Responsibilities

• Communicate with clients by phone, email, and online platforms.
• Learn client preferences, budgets, and travel needs.
• Research accommodations, cruises, transportation, and activities for clients.
• Assist clients with reservation details and follow up through planning.

Skills

Customer service

Communication skills

Organized

Detail-oriented

Remote work

Tech-savvy

Job description

Position Overview

We are recruiting motivated, customer-focused individuals for remote opportunities supporting clients with vacation planning, reservations, and travel-related services.

This opportunity is a strong fit for someone with a background in customer service, hospitality, retail, administrative support, or other people-focused work who is interested in transitioning those skills into the travel industry.

Responsibilities may include:

• Communicating with clients by phone, email, and online platforms
• Learning about client preferences, budgets, and travel needs
• Researching accommodations, cruises, resorts, transportation, and activities
• Assisting clients with reservation details
• Answering questions and providing ongoing customer support
• Maintaining organized client and booking information
• Following up with clients throughout the planning process
• Completing ongoing supplier and destination training

Ideal Candidates

• Have strong customer service and communication skills
• Are organized and attentive to details
• Are comfortable learning new technology
• Can work independently in a remote environment
• Enjoy helping people and solving problems
• Are willing to complete training and continue learning

Previous travel industry experience is not required. Training, resources, and mentorship are available.

Basic Requirements:

• Applicants must reside in the United States, United Kingdom, Australia, or Latin America.
• Access to a computer or smartphone
• Must be 18 years of age