Client Booking & Support Specialist - Remote

Travelbynight; Greenville (SC); Remote; USD 21,000 - 34,000; Full time

Job summary

Travelbynight is seeking remote Client Support & Booking Specialists to assist travelers through the research and reservation process. You will respond to client questions, gather preferences, and research travel options while coordinating bookings with care.

Ideal candidates are strong communicators, highly organized, and comfortable learning new technology in a remote environment. Training will be provided, and staff will support clients with professional, courteous service.

Qualifications

• Strong customer service and communication skills.
• Organized and detail oriented.
• Able to learn new technology and work remotely.

Responsibilities

• Respond to client questions and requests
• Gather information about client needs and preferences
• Research appropriate travel options
• Assist clients in comparing available choices
• Coordinate booking and reservation information
• Maintain accurate client records
• Provide professional follow-up and support
• Help resolve routine questions or reservation concerns
• Continue developing product knowledge through training

Skills

Customer service

Communication

Organization

Problem solving

Independent remote work

Job description

If your strengths are customer service, communication, organization, and problem-solving, this may be an opportunity to put those skills to work in a new industry.

We are recruiting remote Client Support & Booking Specialists to assist travelers throughout the research and reservation process.

Responsibilities

• Respond to client questions and requests
• Gather information about client needs and preferences
• Research appropriate travel options
• Assist clients in comparing available choices
• Coordinate booking and reservation information
• Maintain accurate client records
• Provide professional follow-up and support
• Help resolve routine questions or reservation concerns
• Continue developing product knowledge through training

Ideal Candidates

• Have strong customer service and communication skills
• Are organized and attentive to details
• Are comfortable learning new technology
• Can work independently in a remote environment
• Enjoy helping people and solving problems
• Are willing to complete training and continue learning

Basic Requirements:

• Applicants must reside in the United States, United Kingdom, Australia, or Latin America.
• Access to a computer or smartphone
• Must be 18 years of age

Candidates may come from backgrounds such as:

Customer service, hospitality, retail, education, administrative support, call centers, event planning, sales, or other client-facing industries.

Travel experience is not a requirement. Candidates should be willing to learn, comfortable working independently, and able to provide professional service remotely.