Client Benefits Navigator (Hybrid: Remote 1 Day/Week)

Samaritan Daytop Village, Inc.; Town of Rhinebeck (NY); Hybrid; USD 34,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Paid time off

Job summary

Samaritan Daytop Village, Inc. is seeking a Client Benefits Specialist for our Rhinebeck, NY program.

You will assist new clients with benefits eligibility, ensure accurate documentation in Avatar EHR, and coordinate with federal, state, and local agencies to secure entitled benefits. The role requires strong communication, high accuracy, and the ability to work under pressure while delivering compassionate, client-centered service.

Qualifications

• High School diploma or GED required; Associate’s or Bachelor’s degree preferred.
• Strong oral and written communication skills.
• Detail oriented with accurate data entry and documentation to support billing and compliance.
• Empathy and care in working with diverse clients experiencing substance use disorders and mental health challenges.
• Ability to work under pressure with high accountability for timely processing of benefits.
• Strong time management and organizational skills to manage caseloads and track deadlines.
• Basic computer skills including Microsoft Office and EHR systems (Avatar).
• Familiarity with Medicare, Medicaid, Social Security, and public assistance programs preferred.

Responsibilities

• Conduct interviews with newly admitted clients within 1–2 days, about 20–30 monthly.
• Gather information to determine eligibility for benefits and estimate length of stay.
• Maintain organized records of interviews, assessments, and benefit status.
• Ensure timely and accurate documentation of assessments and benefits in Avatar.
• Follow up on required paperwork for benefit applications and recertifications.
• Communicate with federal, state and city agencies and partners to help clients access entitled benefits.
• Work with Directors and Case Managers to monitor financial needs and align services with benefits.
• Manage a caseload and provide ongoing client support for benefits.

Skills

Communication skills

Attention to detail

Empathy

Time management

Avatar EHR

Education

High School diploma or GED

Associate degree

Bachelor’s degree

Tools

Avatar EHR

Job description

Samaritan Daytop Village, Inc. is seeking a Client Benefits Specialist for our Rhinebeck, NY program.

You will assist new clients with benefits eligibility, ensure accurate documentation in Avatar EHR, and coordinate with federal, state, and local agencies to secure entitled benefits. The role requires strong communication, high accuracy, and the ability to work under pressure while delivering compassionate, client-centered service.