Client Benefits Specialist

Samaritan Daytop Village, Inc.; Town of Rhinebeck (NY); Híbrido; USD 34 000 - 38 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Paid time off

Resumo da oferta

Samaritan Daytop Village, Inc. is seeking a Client Benefits Specialist for our Rhinebeck, NY program.

You will assist new clients with benefits eligibility, ensure accurate documentation in Avatar EHR, and coordinate with federal, state, and local agencies to secure entitled benefits. The role requires strong communication, high accuracy, and the ability to work under pressure while delivering compassionate, client-centered service.

Qualificações

• High School diploma or GED required; Associate’s or Bachelor’s degree preferred.
• Strong oral and written communication skills.
• Detail oriented with accurate data entry and documentation to support billing and compliance.
• Empathy and care in working with diverse clients experiencing substance use disorders and mental health challenges.
• Ability to work under pressure with high accountability for timely processing of benefits.
• Strong time management and organizational skills to manage caseloads and track deadlines.
• Basic computer skills including Microsoft Office and EHR systems (Avatar).
• Familiarity with Medicare, Medicaid, Social Security, and public assistance programs preferred.

Responsabilidades

• Conduct interviews with newly admitted clients within 1–2 days, about 20–30 monthly.
• Gather information to determine eligibility for benefits and estimate length of stay.
• Maintain organized records of interviews, assessments, and benefit status.
• Ensure timely and accurate documentation of assessments and benefits in Avatar.
• Follow up on required paperwork for benefit applications and recertifications.
• Communicate with federal, state and city agencies and partners to help clients access entitled benefits.
• Work with Directors and Case Managers to monitor financial needs and align services with benefits.
• Manage a caseload and provide ongoing client support for benefits.

Conhecimentos

Communication skills

Attention to detail

Empathy

Time management

Avatar EHR

Formação académica

High School diploma or GED

Associate degree

Bachelor’s degree

Ferramentas

Avatar EHR

Descrição da oferta de emprego

Overview

Client Benefits Specialist

SamaritanDaytopVillage provides life-changing services in mental health, addiction recovery, housing, and more to help individuals and families across New York rebuild their lives. We serve over33,000 clientsannually at more than 60 locations throughout the five boroughs, as well as Suffolk, Rockland, Sullivan,Dutchess,Westchester, and Ulster Counties.We are looking for aClient Benefit Specialistto support one of ourOASAS Residential Treatment programs.

The Client Benefit Specialist helps new clients get the services and benefits they need while making sure the agency can bill correctly and on time. ThisClient Benefit Specialistmeets with clients within 1-2 days of programadmission, checkstheir eligibility for programs like Medicaid and Social Security, and documentseverything inour EHR,Avatar.Strong communication, attention to detail, and the ability to work under pressure are keywhileconsistentlyserving each client with care and dignity.

Responsibilities

• Conduct interviews and assessments with every newly admitted client within the first 1-2 days,approximately 20-30 new clients monthly


• Gather client information todetermineeligibility for benefits and estimated length of stay


• Maintain organized records of client interviews, assessments, and benefit status.


• Ensuretimelyandaccuratedocumentation of assessments, services, and benefits in agency systems, including our EHR, Avatar


• Follow up on required paperwork to support benefit applications and re-certifications


• Clearly communicate with and coordinate withfederal, state and cityagencies and community partners to help clientsfinanciallyaccessentitled benefits


• Work closely with Directors and Case Managers tomonitorclients’ financial needs and ensure services are aligned with available benefits


• Manage a caseload and provide ongoing support to clientsregardingtheir benefits


• Prioritize accuracy and timeliness to ensure the agency can bill correctly and continue providing quality care

Qualifications

• High School diploma or GEDrequired;Associate’s or Bachelor’sdegree preferred


• Strong oral and written communication skills


• Detail oriented withaccuratedata entry and documentation skills to support billing and compliance


• Empathy and care in working with diverse clientsexperiencing substance use disorders and mental health challenges


• Ability to work under pressure with high accountability fortimelyprocessing of benefits


• Strong time management and organizational skills to manage caseloads and track multiple deadlines


• Basic computer skills with the ability to use the Microsoft Suiteand software for documentationsuch as EHR systems(e.g., Avatar)


• Familiaritywith federal and state programs such as Medicare, Medicaid, Social Security, and publicassistanceprograms, preferred


• Experience with case management or client intake preferred

Additional Information

This is a full-time non-exempt role with an hourly rate of $24.72-$27.47 (annualized at 35 hours per week to $45,000-$50,000) with a full benefits package. Benefits include medical, dental, and vision insurance, 25 days of paid time off, access to a retirement account with an employer to match, and tuition reimbursement.

This role is an in-person located in Rhinebeck, NY with the potential to work remotely 1 day a week after 90 days based on performance and completing an introductory period. The Client Benefits Specialist works Monday-Friday, with some flexibility around standard working hours (Example: 9am-5pm, 8am-4pm, or 7am-3pm) based on mutual agreement with the manager for this role.

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