Relationship Banking Specialist

Bank of America; Arlington Heights (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Bank of America is seeking a client-focused team member to engage clients in the lobby, educate on self-service options, and process cash transactions accurately. This role emphasizes building deep client relationships, following compliant processes, and driving a positive client experience within an in-office setting.

Ideal candidates have strong communication skills, the ability to explain simple banking tasks, and a willingness to work weekend or extended hours as needed.

Qualifications

• Self-starter with a strong work ethic and results focus.
• Excellent communication; builds relationships with clients.
• Willing to work weekends/extended hours as needed.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds client relationships to meet financial needs.
• Follows established processes and guidelines to serve clients and comply with laws and regulations.
• Grows business knowledge by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls effectively.
• Drives the client experience and manages cash responsibilities.

Skills

Adaptability

Communication

Relationship Building

Client Focus

Problem Solving

Account Management

Prospecting

Education

High School Diploma / GED / Secondary School or equivalent

Bachelor’s degree in business management, business administration, or finance

Job description

Bank of America is seeking a client-focused team member to engage clients in the lobby, educate on self-service options, and process cash transactions accurately. This role emphasizes building deep client relationships, following compliant processes, and driving a positive client experience within an in-office setting.

Ideal candidates have strong communication skills, the ability to explain simple banking tasks, and a willingness to work weekend or extended hours as needed.