Client Banking Officer — Community Banking Support

Banc of California, Inc.; Santa Ana (CA); On-site; USD 45,000 - 67,000; Full time

Job summary

Banc of California, Inc. is seeking a Client Banking Officer – Community Banking Support in Santa Ana to onboard depository and treasury products for business and consumer clients. You will handle incoming inquiries, process transactions, and ensure accuracy while complying with KYC/CDD rules.

The role emphasizes strong client service, knowledge of banking products, and adherence to regulators, with opportunities for growth within a relationship-focused bank.

Qualifications

• Knowledge of consumer and business account types and document requirements.
• Knowledge of regulations.
• Strong organizational and time management skills.
• Strong oral, written and interpersonal communication skills.
• Ability to develop rapport with clients, peers and partners.
• Ability to adapt well to change, work independently and in a group.
• Ability to make decisions that have moderate impact on the immediate work unit.
• Be able to organize thoughts and ideas into understandable terminology.
• Organize and prioritize own work schedule on a short-term and long-term basis.
• Ability to complete routine forms, letters and/or conduct routine oral communication.
• Ability to make informal presentations.
• Minimum of 1 year of client services experience.
• 1 year of Banking or Financial Services, business, or equivalent work experience.
• Experience in complying with Know Your Customer/Customer Identification Programs

Responsibilities

• Onboards Business and Consumer depository products and services routed through the Community Banking channel.
• Completes Treasury Management set-up forms for TM products and services for business clients.
• Performs deposit account maintenance and supersede requests.
• Gathers, completes and validates for accuracy – CDD/KYC requirements and forms to support depository and TM services.
• Provides clients with detailed information about their depository and/or TM products and services.
• Responsible for transaction and wire requests up to prescribed authority limits.
• Processes, solves, and answers customer inquiries, transactions, or problems while using sound judgment and experience.
• Works daily requests and performs account maintenance, reviews transactions, related documents, verifies work, processes, reconciles, approves routine and complex transactions, and obtains appropriate approvals.
• Responds to inquiries or refers inquiries to the appropriate department or person, and exhibits the necessary follow through with clients and frontline staff
• Follow all established policies and procedures.
• Perform other duties and projects as assigned.

Skills

Customer service

Regulations

Organizational skills

Communication skills

Rapport building

Adaptability

Independent work

Decision making

Time management

Interpersonal skills

Presentations

Education

High School diploma

College degree preferred

Job description

Banc of California, Inc. is seeking a Client Banking Officer – Community Banking Support in Santa Ana to onboard depository and treasury products for business and consumer clients. You will handle incoming inquiries, process transactions, and ensure accuracy while complying with KYC/CDD rules.

The role emphasizes strong client service, knowledge of banking products, and adherence to regulators, with opportunities for growth within a relationship-focused bank.