Client Banking Officer

Pacific Western Bank; Santa Ana (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401k with company match

Medical, dental, vision

AD&D and life insurance

Long-term disability

FSA/HDHP

Tuition reimbursement and mentorship

LinkedIn Learning access

Job summary

Banc of California seeks a Client Banking Officer to support Community Banking Relationship Managers, onboarding deposits and treasury services for consumer and business clients. You will handle inquiries via calls and emails and ensure daily transactions are processed accurately and in line with policy.

Bring knowledge of consumer/business accounts, regulatory awareness, and strong communication. Prior banking or client services experience is preferred, with a focus on accuracy and client

Qualifications

• Knowledge of consumer and business account types and document requirements.
• Knowledge of regulations and Know Your Customer rules.
• Strong organizational and time management skills.
• Excellent oral and written communication, ability to build rapport.
• Ability to adapt to change and work independently or in a team.
• Decision making with moderate impact and problem solving.
• Experience handling routine forms and client communications.
• Minimum 1 year of client services or banking experience.

Responsibilities

• Onboards business and consumer depository products routed through Community Banking.
• Completes TM setup forms for treasury products for business clients.
• Maintains deposit accounts and handles supersede requests.
• Gathers and validates CDD/KYC information for depository and TM services.
• Provides clients with information about depository and TM products.
• Handles transaction and wire requests within authority limits.
• Processes inquiries and performs account maintenance with approvals as needed.
• Responds to inquiries and coordinates with other departments as required.

Skills

Accounts knowledge

Regulations

Time management

Communication skills

Client rapport

Adaptability

Decision making

Organization

Forms processing

KYC/CDD

Job description

Banc of California, Inc. (NYSE: BANC) is a bank holding company with over $34 billion in assets and the parent company of Banc of California. Banc of California is one of the nation’s premier relationship-based business banks, providing banking and treasury management services to small, middle market, and venture backed businesses. As the largest independent bank headquartered in California, the bank offers a broad range of loan and deposit products and services through a network of full-service branches and regional offices, as well as through digital and nationwide capabilities. The bank also provides full-service payment processing solutions to its clients and serves the Community Association Management industry nationwide through its technology forward platform, SmartStreet™. Banc of California is committed to supporting its local communities through the Banc of California Charitable Foundation and by partnering with organizations that promote financial literacy, job training, small business support, affordable housing, and more.

At Banc of California, our success is powered by our people and a shared commitment to delivering meaningful results. We foster an environment where entrepreneurial thinking is encouraged, and accountability and operational excellence are expected. Our team members are empowered to take ownership, make informed decisions, and make a meaningful impact as the bank continues to grow and evolve. We are dedicated to supporting your growth and wellbeing through comprehensive benefits, robust development opportunities, and inclusive programs that enable you to perform at your best. Together we win!

THE OPPORTUNITY

Responsible for providing a full range of best in class professional servicing and fulfillment duties to both internal and external clients. The Client Banking Officer (CBO) – Community Banking Support role is dedicated to supporting Community Banking Relationship Managers. The role performs a variety of operational functions including, but not limited to, onboarding new deposit accounts and treasury products and services for both consumer and business clients with varying degrees of complexity. Handles incoming calls and emails regarding account inquiries from clients and business partners, and ensures daily transactions are processed accurately and efficiently. Consistently applies sound decision making techniques pertaining to inquiries, approvals and requests.Performs all duties in accordance with the Company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates.

HOW YOU’LL MAKE A DIFFERENCE

• Onboards Business and Consumer depository products and services that are routed through the Community Banking channel.
• Completes Treasury Management (TM) set-up forms to enable TM products and services for business clients.
• Fulfills various types of deposit account maintenance and supersede requests.
• Gathers, completes and validates for accuracy – CDD/KYC requirements and forms to support depository and TM services.
• Provides clients with detailed information about their depository and/or TM products and services.
• Responsible for transaction and wire requests up to prescribed authority limits.
• Processes, solves, and answers customer inquiries, transactions, or problems while using sound judgment and experience, based on precedent, example, reasonableness or a combination of these.
• Works daily requests and performs account maintenance, reviews transactions, related documents, verifies work, processes, reconciles, approves routine and complex transactions, and obtains appropriate approvals (i.e. Wire Transfers, Exception Item Processing, Non-Post, Fraud Alerts, Research, Adjustments, Stop Payments, Debit Cards, Mobile Capture Limits, RDC, etc.).
• Responds to inquiries or refers inquiries to the appropriate department or person, and exhibits the necessary follow through with clients and frontline staff
• Follow all established policies and procedures.
• Perform other duties and projects as assigned.

WHAT YOU’LL BRING

• Knowledgeable of consumer and business account types and document requirements.
• Knowledge of regulations.
• Strong organizational and time management skills.
• Strong oral, written and interpersonal communication skills.
• Ability to develop rapport with clients, peers and partners.
• Ability to adapt well to change, work independently and in a group, understand and apply oral and/or written instructions, understand, remember and communicate routine information, understand complex problems and to collaborate and explore alternative solutions.
• Ability to make decisions that have moderate impact on the immediate work unit.
• Be able to organize thoughts and ideas into understandable terminology.
• Organize and prioritize own work schedule on a short-term and long-term basis.
• Ability to complete routine forms, letters and/or conduct routine oral communication.
• Ability to make informal presentations.
• A minimum of 1 year of client services experience required.
• 1 year of Banking or Financial Services, business, or equivalent work experience required.
• Experience in complying with Know Your Customer/Customer Identification Programs

HOW WE’LL SUPPORT YOU

• Financial Security: You will be eligible to participate in the company’s 401k plan which includes a company match and immediate vesting.
• Health & Well-Being: We offer comprehensive insurance options including medical, dental, vision, AD&D, supplemental life, long- term disability, pre-tax Health Savings Account with employer contributions, and pre-tax Flexible Spending Account (FSA).
• Building & Supporting Your Family: Banc of California partners with providers that offer adoption, surrogacy, and fertility assistance as well as paid parental leave and family support solutions including care options for your family.
• Paid Time Away: Eligible team members receive paid vacation days, holidays, and volunteer time off.
• Career Growth Opportunities: To support career growth of our team members, we offer tuition reimbursement, an annual mentorship program, leadership development resources, access to LinkedIn Learning, and more.

SALARY RANGE

The base salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, abilities of the applicant in alignment with market data and other factors.

Banc of California is an equal opportunity employer committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to t heir actual or perceived race (including traits associated with race, such as hair texture, hair type or protective hairstyles), religion or religious creed (including religious dress and grooming practices), color, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), sexual orientation, gender, gender identity, gender expression, gender transitioning, citizenship status, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information, or disability (mental or physical), requests for accommodation and any additional protected categories set forth in applicable federal, state or local laws. If you require reasonable accommodation as part of the application process, please contact Talent Acquisition.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.