Client Banking Advisor - Relationship & Growth Specialist

First Financial Bank; Celina (OH); On-site; USD 49,000 - 59,000; Full time

Job summary

First Financial Bank in Celina, OH is seeking a Consumer Banker to deepen client relationships by opening accounts, guiding them to bank products, and referring to internal partners as appropriate. You will engage current clients and prospect new ones, delivering the First Financial Bank Experience across branch, calls, and digital channels.

The role emphasizes sales and service goals, operational and compliance standards, and collaboration with District Specialists.

Qualifications

• 3-4 years of experience in coaching and/or mentoring in a retail environment.
• 3-4 years of personal experience in sales and service with previous success in achieving sales and service goals in a retail environment.
• 3-4 years demonstrated prior success with achievement of performance goals.
• High school diploma or general education degree (GED) required.
• 4-5 years related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Open accounts and perform maintenance.
• Run a Teller drawer as deemed necessary by management.
• Support client engagement through active calling, client conversations, and follow up.
• Daily activities that align with The First Financial Bank Experience.
• Partner with internal constituencies to bring appropriate level of expertise to the client.
• Ensure timely client follow up calls.
• Maintain operational and risk management standards.
• Assist clients via branch, drive-thru, phone and email.
• Model First Financial's Mission and Values.
• Adhere to all compliance and regulatory procedures.
• Report and communicate business results to FCM.
• Collaborate with District Specialists to execute retail strategies and attract/grow client relationships.
• Act as a trusted advisor using the First Client Conversation Model.
• Participate in site center huddles to support sales and service.

Skills

Sales experience

Customer service

Coaching/mentoring

Communication

Education

GED/High School Diploma

Bachelor’s degree preferred

Job description

First Financial Bank in Celina, OH is seeking a Consumer Banker to deepen client relationships by opening accounts, guiding them to bank products, and referring to internal partners as appropriate. You will engage current clients and prospect new ones, delivering the First Financial Bank Experience across branch, calls, and digital channels.

The role emphasizes sales and service goals, operational and compliance standards, and collaboration with District Specialists.