Client Advisor - WTC

Rebag; New York (NY); On-site; USD 27,552 - 34,440; Full time

Job summary

Rebag is seeking a Store Experience Lead in New York to drive sustainable fashion by engaging customers with a charismatic presentation of our products and superb follow-through.

You will educate clients about resale, build relationships for acquisition and retention, and reflect Rebag’s brand ethos while delivering exceptional service across the sales floor.

Qualifications

• Team-oriented with cross-functional collaboration.
• Strong organizational skills and attention to detail.
• Excellent time management and prioritization.
• Enthusiastic about resale, fashion, and sustainability.
• Outstanding communication with customers and peers.

Responsibilities

• Maintain the highest degree of customer service to provide an elevated experience.
• Strive to meet/exceed personal, category and store sales goals and KPIs.
• Collect client data and build client relationships for acquisition and retention.
• Act as a brand ambassador representing Rebag with superb service.
• Communicate product feedback to management and support launches.
• Participate in training on product knowledge and new arrivals.
• Maintain store merchandising standards and stock operations.

Skills

Team-oriented

Strong organizational

Time management

Customer-facing

Sales-driven

Fashion passion

Sustainability passion

Self-starter

Ambitious

Industry case study

Lead by example

Weekend/evening availability

US work authorization

Job description

Role Overview

Our Store Experience Leads are the critical contributors to driving sustainability in the fashion industry. In this role, you will be responsible for capturing leads, building rapport, and converting them through a charismatic presentation of our product and superb follow-through.

You will be challenged to support your sales peers, build customer relationships, educate others about resale and match the benefits of selling their once loved luxury items to the needs of your customers. At the end of the day, you will be measured and rewarded for your ability to convert new business and also your ability to create Rebag fans who will tell our story to their friends and family.

To succeed at Rebag, you must be energetic, highly organized, and hard-working. You should have a passion for fashion, sustainability, and the ability to create exceptional customer experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.

Job Responsibilities

• Maintain the highest degree of customer service to effectively communicate and provide an elevated customer experience.
• Strive to meet/exceed personal, category and store sales goals and KPIs.
• Collect client data and effectively build client relationships to support new client acquisition, and retention.
• Act as a brand ambassador representing all that Rebag stands for, offering the highest level of customer service, aiming to delight and surprise.
• Communicating product and customer feedback to the management team.
• Support all company initiatives as they relate to product launches, client service and selling.
• Participate in regular training/meeting sessions as needed on product knowledge and new arrivals.
• Build upon your strong knowledge of trends and designers/brands.
• Ensure store visual merchandising standards are met and maintained.
• Responsible in stock operations, processing and properly handling online purchase orders.
• Adhere to company policies and procedures at all times.
• Maintain all practices, policies and systems as specified by the Rebag Bar philosophy
• Perform store maintenance functions as needed or assigned.
• Able to multi-task and coordinate efficiently.
• Be flexible with working hours and efficiently deal with any additional ad hoc requests.

Requirements

• Team-oriented and possesses the ability to work cross-functionally with other groups.
• Strong organization, prioritization and time management skills; highly attentive to detail.
• Ability to work across multiple systems.
• Enthusiastic and passionate about the changes in the resale industry.
• Relatable and conversationalist not afraid of getting to new faces
• Passion for Fashion and Sustainability
• Self-starter who likes to enjoy a new challenge
• Ambitious and willing to achieve goals set forth and wanting to be best-in-class at all things you set your mind to
• Able to present a case study on the industry and what makes Rebag a leader in the Industry
• Lead by example at all times
• Ability to work weekends and evenings
• Legal right to work in the United States

Hourly Rate: $20-$25

As set forth in Rebag’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.