Sales Floor Associate at Millenia in Orlando

Rebag; Orlando (FL); On-site; USD 25,000 - 32,000; Full time

Job summary

Rebag in Orlando is seeking a Sales Floor Associate at Millenia to deliver an elevated customer experience. Build rapport, capture leads, and convert with a charismatic presentation of our products while supporting the sales team.

You will help educate customers about resale, stay organized, and contribute to store goals. The role requires energy, teamwork, and a passion for fashion, sustainability, and exceptional service, including weekends and evenings.

Qualifications

• Experience delivering excellent customer service in a retail or concierge environment.
• Ability to manage time effectively and multi-task in a fast-paced setting.
• Strong communication and relationship-building skills with customers and peers.
• Passion for fashion and sustainability with a guest-obsessed mindset.

Responsibilities

• Maintain the highest degree of customer service and provide an elevated experience.
• Strive to meet/exceed personal, category and store sales goals and KPIs.
• Build client relationships to support new client acquisition and retention.
• Act as a brand ambassador representing Rebag and the store.
• Communicate product and customer feedback to management.
• Support product launches, client service and selling initiatives.
• Participate in regular training on product knowledge and arrivals.
• Demonstrate knowledge of trends and designers/brands.
• Ensure store standards for visual merchandising are met.
• Handle stock operations, processing and online orders.
• Adhere to company policies and maintain Rebag Bar philosophy.
• Perform store maintenance and assist with ad hoc requests.
• Be flexible with hours, including weekends and evenings.

Skills

Teamwork

Customer service

Time management

Communication skills

Job description

Sales Floor Associate at Millenia in Orlando

Orlando

Company

Rebag, the ultimate destination for buying and selling the most coveted designer handbags and accessories, is an e-commerce company reimagining the role of luxury in the secondary market. Rebag has opened a world of endless access to luxury, with a unique business model that puts the seller first, offers upfront payment, and makes the resale experience smooth and clutter-free.

Since its inception, Rebag has catered to a rapidly growing segment of consumers who are exploring ownership of luxury goods in a sustainable and affordable way. The company operates online and in stores, with locations in Los Angeles, New York, Miami, and Connecticut. Founded in 2014 by a team out of Harvard Business School, Rebag is backed by prestigious venture capital investors including General Catalyst, Novator, Crosslink and FJLabs, and has raised over $100m in funding to date. In 2020, Rebag was named one of Fast Company’s Most Innovative Companies. Rebag has been featured in the New York Times, Business of Fashion, VOGUE, TechCrunch and more.

Role Overview

Our Store Experience Leads are the critical contributors to driving sustainability in the fashion industry. In this role, you will be responsible for building rapport, capturing leads, and converting them through a charismatic presentation of our product and superb follow-through.

You will be challenged to support your sales peers, build customer relationships, educate others about resale and match the benefits of selling their once loved luxury items to the needs of your customers. At the end of the day, you will be measured and rewarded for your ability to convert new business and also your ability to create Rebag fans who will tell our story to their friends and family.

To succeed at Rebag, you must be energetic, highly organized, and hard-working. You should have a passion for fashion, sustainability, and the ability to create exceptional customer experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.

Job Responsibilities

• Maintain the highest degree of customer service to effectively communicate and provide an elevated customer experience.
• Strive to meet/exceed personal, category and store sales goals and KPIs.
• Effectively build client relationships to support new client acquisition, and retention.
• Act as a brand ambassador representing all that Rebag stands for, offering the highest level of customer service, aiming to delight and surprise.
• Communicating product and customer feedback to the management team.
• Support all company initiatives as they relate to product launches, client service and selling.
• Participate in regular training/meeting sessions as needed on product knowledge and new arrivals.
• Build upon your strong knowledge of trends and designers/brands.
• Ensure store visual merchandising standards are met and maintained.
• Responsible for stock operations, processing and properly handling online purchase orders.
• Adhere to company policies and procedures at all times.
• Maintain all practices, policies and systems as specified by the Rebag Bar philosophy
• Perform store maintenance functions as needed or assigned.
• Able to multi-task and coordinate efficiently.
• Be flexible with working hours and efficiently deal with any additional ad hoc requests.

Requirements

• Team-oriented and possesses the ability to work cross-functionally with other groups.
• Strong organization, prioritization and time management skills; highly attentive to detail.
• Ability to work across multiple systems.
• Enthusiastic and passionate about the changes in the resale industry.
• Relatable and conversationalist not afraid of getting to new faces
• Passion for Fashion and Sustainability
• Tech Savvy
• Self-starter who likes to enjoy a new challenge
• Ambitious and willing to achieve goals set forth and wanting to be best-in-class at all things you set your mind to
• Able to present a case study on the industry and what makes Rebag a leader in the Industry
• Lead by example at all times
• Comfortable standing on your feet for long periods of time
• Ability to work weekends and evenings
• Ability to lift a maximum of 40 lbs based on needs of the role.
• Legal right to work in the United States

Hourly: $18 to $23
Variable up to: $12,000

#On-Site