Client Advisor

Rebag; City of White Plains (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

Rebag is seeking a Store Experience Lead to drive sustainable fashion in White Plains. You will build rapport, capture leads, and present our resale story to convert interest into customers, while supporting peers and leadership in delivering an exceptional in-store experience.

You’ll educate customers about resale, maintain strong relationships, and help the team hit monthly sales targets. If you are energetic, organized, and passionate about fashion, you could thrive here.

Qualifications

• Team-oriented with ability to work cross-functionally.
• Strong organization and time management with attention to detail.
• Experience with CRM and multi-system environments.
• Passion for fashion, sustainability, and customer experience.

Responsibilities

• Welcome customers and create a memorable resale journey.
• Identify objections, discuss financing, and resale pricing.
• Coordinate sellers' final transactions and payments.
• Suggest improvements to sales processes and back-end operations.
• Maintain expertise on Rebag products and industry trends.
• Keep CRM up to date to strengthen customer relationships.
• Support opening/closing procedures and field team training.
• Lead the sales team toward monthly quotas.
• Handle sales and submissions tasks with attention to detail.

Skills

Customer service

Sales leadership

CRM software

Communication

Teamwork

Organization

Job description

Role Description

Our Store Experience Leads are the critical contributors to driving sustainability in the fashion industry. In this role, you will be responsible for building rapport, capturing leads, and converting them through a charismatic presentation of our product and superb follow-through.

You will be challenged to support and manage your sales peers, build customer relationships, educate others about resale and match the benefits of selling their once loved luxury items to the needs of your customers. You will also assist leadership and training teams in the development of the in-store experience within the team. At the end of the day, you will be measured and rewarded for your ability to convert new business and also your ability to create Rebag fans who will tell our story to their friends and family.

To succeed at Rebag, you must be energetic, highly organized, and hard-working. You should have a passion for fashion, sustainability, and the ability to create exceptional customer experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.

Job Responsibilities

• Welcome customers to Rebag by making their journey and understanding of Resale a memorable and exciting experience.
• Identify and overcome objections and obstacles, including quoted items, financing options, and customer education, and resale pricing.
• Coordinate all aspects of the sellers' final transaction, including receipt of final payment.
• Contribute ideas toward improving the Rebag's sales and trade experience, as well as back-end processes and procedures.
• Demonstrate a mastery of all Rebag products and services. Keep up with industry trends and best practices.
• Proactively and consistently update our CRM system to ensure accurate customer experience information is captured to build stronger rapport.
• Ensure opening and closing procedures are to standards.
• Assist management in developing the sales team to deliver best-in-class knowledge and experience to every customer that walks in to the boutique.
• Lead the sales team to success by achieving monthly sales quota.
• Assist and perform required tasks with attention to detail to ensure all transactions both in sales and submissions are properly processed.

Requirements

• Team-oriented and possesses the ability to work cross-functionally with other groups.
• Strong organization, prioritization and time management skills; highly attentive to detail.
• Ability to work across multiple systems.
• Enthusiastic and passionate about the changes in the resale industry.
• Relatable and conversationalist not afraid of getting to new faces.
• Passion for Fashion and Sustainability.
• Tech Savvy.
• Self-starter who likes to enjoy a new challenge.
• Ambitious and willing to achieve goals set forth and wanting to be best-in-class at all things you set your mind to.
• Able to present a case study on the industry and what makes Rebag a leader in the Industry.
• Comfortable standing on your feet for long periods of time.
• Lead by example at all times.
• Ability to work weekends and evenings.
• Ability to lift a maximum of 40 lbs based on needs of the role.
• Legal right to work in the United States.