Sales Floor Associate

Rebag; Las Vegas (NV); On-site; USD 32,000 - 52,000; Full time

Job summary

Rebag is seeking a Customer Experience Specialist to deliver an immersive luxury resale experience. You will greet clients, learn their interests, educate on Rebag's Clair technology, and schedule appointments for valued buyers and first-time shoppers.

You’ll contribute to a memorable store experience powered by our tech-driven approach. Ideal candidates enjoy fashion and sustainability, stay current on resale trends, and can work weeknights and weekends, standing for long periods in a

Qualifications

• Customer minded individual who can engage with professionalism, power, pleasure and performance.
• Relatable and conversationalist, not afraid of new faces.
• Passion for fashion and sustainability.
• Tech savvy and able to use Rebag tools and services.
• Ability to work week evenings and weekends.
• Legal right to work in the United States.

Responsibilities

• Engage clients warmly, promptly and personally to open conversations.
• Understand guests, their interests, and build a customer profile.
• Educate and excite guests about Rebag products based on their ownership.
• Collect contact information and schedule appointments for clients.
• Provide the highest level of customer service to all clients.
• Follow-up with customers via Rebag's CRM to build rapport.
• Consult on market value of items using Rebag's Clair technology.
• Strive to achieve monthly sales targets.

Skills

Customer service

Sales

Communication

Fashion knowledge

Tech-savvy

CRM familiarity

Tools

CRM software

Job description

Rebag, the ultimate destination for buying and selling the most coveted designer handbags and accessories, is an e-commerce company reimagining the role of luxury in the secondary market. Rebag has opened a world of endless access to luxury, with a unique business model that puts the seller first, offers upfront payment, and makes the resale experience smooth and clutter-free.

Since its inception, Rebag has catered to a rapidly growing segment of consumers who are exploring ownership of luxury goods in a sustainable and affordable way. The company operates online and in stores, with locations in Los Angeles, New York, Miami, and Connecticut. Founded in 2014 by a team out of Harvard Business School, Rebag is backed by prestigious venture capital investors including General Catalyst, Novator, Crosslink and FJLabs, and has raised over $100m in funding to date. In 2020, Rebag was named one of Fast Company’s Most Innovative Companies. Rebag has been featured in the New York Times, Business of Fashion, VOGUE, TechCrunch and more.

Role Overview

At Rebag, our Customer Experience Specialists (Sales Floor Associate) deliver a memorable educational, immersive, and exciting experience to all of our current and future clients. They are our brand ambassadors of Rebag's C.L.A.I.R. technology suite, supporting our values to be a best-in-class luxury resale business by creating memorable experiences for our clients.

As a Customer Experience Specialist, you will support customers from the moment they walk into our boutiques to learn about Rebag and the value of their one-loved items. Rebag is a leading force that powers the resale industry with the most innovative technology ever created, and you will help deliver an equally innovative store experience.

Role Description:

• Engage clients warmly, promptly & personally, and with the goal of opening the conversation and ensuring they feel welcome
• Understand who our guests are, what brought them to Rebag, and their passion for luxury items, thus creating a comprehensive customer profile
• Educate and excite guests by answering their questions and providing a tailored experience based on their interests and ownership of luxury goods
• Help Rebag build Familiarity, Comfort, and Trust by collecting customer contact information and scheduling appointments for individuals who exhibit ownership of luxury items or are looking for their first must-have luxury piece.
• Provide the highest level of customer service to all current and future clients
• Follow-up with customers through Rebag's CRM platform to build rapportConsult on the current market value of their items by utilizing Rebag's Clair Technology
• SuiteConsistently aim for achieving sales target monthly

Requirements:

• Customer minded individual who can engage with Professionalism, Power, Pleasure and Performance
• Relatable and conversationalist not afraid of getting to new faces
• Passion for Fashion and Sustainability
• Tech Savvy
• Demonstrate a mastery of all Rebag tools and services.
• Keep up with resale industry trends and incentives
• Ability to work week evenings and weekends
• Reliable and a team player
• Self-starter who likes to enjoy a new challenge
• Ambitious and willing to achieve goals set forth and wanting to be best-in-class at all things you set your mind to
• Able to present a case study on the industry and what makes Rebag a leader in the Industry
• Comfortable standing on your feet for long periods of time
• Ability to work weekends and evenings
• Ability to lift a maximum of 40 lbs based on needs of the role.
• Legal right to work in the United States