Client Advisor & Social Storyteller - Soho, NY - Soho

SupportFinity™; New York (NY); On-site; USD 26,174 - 30,307; Part time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Employee discount/perks

Retirement plan with employer contribution

Job summary

SupportFinity™ seeks a Client Advisor & Social Storyteller in New York. This position involves providing excellent customer service and achieving sales goals as part of the FENDI team.

The ideal candidate will have a minimum of 2 years luxury retail experience, be sales-driven, and possess professional presentation skills. The role emphasizes social storytelling and brand representation through social media interactions.

The compensation ranges from $19-$22 hourly, with a benefits package including medical, dental, vision, and paid time off options.

Qualifications

• Minimum 2 years luxury retail experience.
• Proactive attitude and ability to lift boxes/weights up to 10 lbs.
• Fashion-forward with a passion for the luxury-goods industry.

Responsibilities

• Achieve all Client Advisor KPIs and CRM requirements.
• Participate in the training of new Client Advisors.
• Act as Ambassador for the brand through Social Storytelling.

Skills

Sales driven

Excellent interpersonal skills

Professional presentation

Team player

Mandarin speaker

Job description

Client Advisor & Social Storyteller - Soho, NY - Soho

Fendi | Posted Mar 14

Part-time

New York

Unknown

Main Objective

The FENDI Client Advisor & Social Storyteller is responsible for providing excellent customer service, meeting sales goals.

Job Responsibilities

• Achieve all Client Advisor KPIs and CRM requirements.
• Meet or exceed store, category and individual sales goals.
• Adhere to all Top Store Guidelines.
• Build and maintain client books; follow-through with clients concerns, inquiries; maintain customer correspondence to build clientele, enhance relationships and drive business.
• Assist with special requests, which include but are not limited to repairs, special orders, returns, etc.
• Follow all store policies and procedures.
• Participate in necessary stocking/restocking of the store.
• Proficient and accurate use of POS system and other software as required, updating customer database.
• Obtain product knowledge, company information and history, keep up-to-date with company news, be familiar with the competition.
• Maintain a professional appearance and follow FENDI dress code, grooming, and uniform standards.
• Perform regular store maintenance functions as needed or assigned.
• May have responsibility for opening/closing the store as needed, including morning team meeting.
• Assist in maintaining visual standards with direction from VM, corporate and management.
• Must maintain open/ongoing communication and positive relationship with store management, peers and other levels of company personnel.
• Be a positive role model, representing the brand appropriately at all times.
• Participate in the training of new Client Advisors (product knowledge, store procedures, company policies).
• Participate and prepare for monthly team meetings.
• Adhere to loss prevention standards.
• Act as Ambassador for the brand through Social Storytelling program, showcasing styling, product & brand moments through Social Media.
• Leverage social media platforms to drive incremental sales through new client recruitment & follower engagement.

Profile

Minimum 2 years luxury retail experience

• Sales driven
• Professional presentation, excellent interpersonal skills; able to communicate effectively both verbally and in writing
• RTW experience is a plus
• Mandarin speaker is a plus
• Computer literacy a must
• Be fashion-forward, and have a passion for the fashion/luxury-goods industry
• Be a team player; pro-active attitude
• Ability to lift boxes/weights up to 10 lbs

Our Commitment

Fendi is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.

We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.

Fendi recruits and recognizes all types of talent and singularities.

The compensation for this position ranges from $19- $22 hourly. The rate of pay offered will be dependent upon candidate’s relevant skills and experience. In addition, there is a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution.