Client Advisor

Fendi Italia Srl; Costa Mesa, Northern (CA, KY); Hybrid; USD 33,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Bonus structure

Paid time off

401k plan

Job summary

Fendi Italia Srl is seeking a Client Advisor in Costa Mesa, CA to deliver exceptional service and exceed sales goals. You will leverage product knowledge, CRM capabilities, and brand standards to create standout client experiences and build lasting relationships with customers.

The role requires at least 2 years in luxury retail, strong communication, POS/inventory skills, and a flexible schedule including some nights and weekends.

Qualifications

• Minimum 2 years’ luxury retail experience.
• Strong drive for results and goal oriented.
• Excellent communication skills, verbal and written.
• Ability to use POS system and inventory management.
• RTW (ready-to-wear) experience preferred.
• Foreign language skills are a plus.
• Collaborative team player with flexibility.
• Ability to lift up to 10 lbs.
• High School Diploma is required.
• Organizational and digital literacy.
• Flexible availability including some nights, weekends and holidays.

Responsibilities

• Achieve all Client Advisor metrics and CRM requirements.
• Meet or exceed store, category, and individual sales goals.
• Follow all store guidelines.
• Build and maintain client books and relationships.
• Assist with special requests (repairs, special orders, returns).
• Adhere to store policies and procedures.
• Participate in stocking/restocking of the store.
• Proficient use of POS system and update customer database.
• Acquire product knowledge and company information.
• Stay updated with company news and competition.
• Maintain professional appearance and FENDI dress code.
• Open/close duties as needed, including morning meetings.
• Support visual standards with direction from VM and management.
• Maintain open communication with store team and other personnel.
• Be a positive brand ambassador and participate in training.

Job description

The FENDI Client Advisor is accountable for providing outstanding customer service and for exceeding their sales goals. Through product knowledge and higher operational savvy, they will craft an outstanding client experience and supports the Brand dedication to excellence

Job responsibilities:

• Achieve all Client Advisor critical metrics and CRM requirements.
• Meet or exceed store, category, and individual sales goals.
• Follow all store guidelines.
• Build and maintain client books; follow-through with clients concerns, inquiries; maintain customer correspondence to build clientele, improve relationships and drive business.
• Assist with special requests, which include but are not limited to repairs, special orders, returns, etc.
• Adhere to all store policies and procedures.
• Participate in vital stocking/restocking of the store.
• Proficient and accurate use of POS system and other software as the need arises, updating customer database.
• Acquire product knowledge, company information and history.
• Keep up to date with company news and be familiar with the competition.
• Maintain a professional appearance and follow FENDI dress code, grooming, and uniform standards.
• Perform regular store maintenance functions as needed or assigned.
• May have responsibility for opening/closing the store as needed, including morning team meeting.
• Assist in maintaining visual standards with direction from VM, corporate and management.
• Must maintain open/ongoing communication and positive relationship with store management, peers, and other levels of company personnel.
• Be a positive role model, always representing the brand appropriately.
• Participate in the training of new Client Advisors (product knowledge, store procedures, company policies).
• Participate and prepare for monthly team meetings.
• Adhere to loss prevention standards.
• Follow all health and safety guidelines.

Profile:

• Minimum 2 years’ experience, luxury retail preferred
• Strong drive for results; goal oriented
• Excellent communication skills: the ability to communicate effectively both verbally and in writing
• Ability to use POS system and its inventory management functions
• RTW experience preferred
• Foreign language skills are a plus
• Ability to work in a collaborative team environment
• Ability to lift boxes / weight up to 10lbs
• Minimum High School Diploma
• Organizational and strong digital literacy required
• Must have flexible availability, some nights, weekends, and holidays

Additional information:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform key job functions.

At our Maison, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more.

The base compensation for this role is $24 hourly plus commission. In addition, there is a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution.