Client Advisor, Costa Mesa

Loro Piana; Costa Mesa (CA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Fertility support

Adoption and surrogacy reimbursement

Tuition reimbursement

401K match

Headspace mental health support

Generous product discount

Exclusive LVMH discounts

Other tailored perks

Job summary

Loro Piana is seeking a Client Advisor to join our store team in Costa Mesa, CA. You will drive sales growth, deliver exceptional client service, and curate elevated shopping experiences for our discerning clients.

In this luxury retail role, you will develop deep product knowledge, build lasting relationships, and collaborate with the team to ensure a seamless, personalized shopping journey aligned with Loro Piana standards.

Qualifications

• 2+ years of sales experience in a luxury retail environment.
• Proficient in Microsoft Office and SAP.
• Excellent attention to detail, customer service, and teamwork.
• General knowledge of sales, operations, and inventory.
• Ability to lift and move up to 40 pounds.

Responsibilities

• Exceed personal sales goals and drive growth while upholding brand standards.
• Develop product knowledge to facilitate the sales process.
• Collaborate with team to ensure a seamless shopping experience.
• Maintain strong client relationships with post-purchase follow-up.
• Collect and update client information to tailor services.
• Engage clients to promote products and drive sales.
• Oversee store displays to align with merchandising guidelines.
• Work with leadership to boost sales performance and efficiencies.
• Identify opportunities to optimize sales and operations.

Skills

2+ years sales

Customer service

Teamwork

Attention to detail

Inventory knowledge

Physical stamina

Tools

SAP

Microsoft Office

Job description

Position

Loro Piana is an Italian luxury Maison founded in 1924, known for creating the finest quality textiles, ready-to-wear collections, accessories, and bespoke garments. Our dedication to exceptional craftsmanship and use of the world’s finest raw materials positions us a leader in the luxury industry. As an iconic Maison within the LVMH group, we uphold a strong commitment to unparalleled quality and excellence.

General Purpose of the Position

We are seeking a Client Advisor to join our team at Loro Piana. As a client advisor, you will play a crucial role in the overall success of the store by driving sales growth and delivering exceptional service to our clients. Your passion for our luxury products, building client relationships, and curating elevated shopping experiences will contribute to the success of key business objectives.

Job Responsibilities

• Exceed personal sales goals and ensure continuous growth in a team setting while upholding Loro Piana standards.
• Develop and incorporate comprehensive product knowledge to facilitate the sales process.
• Collaborate with fellow team members to ensure a seamless shopping experience for our clients and contribute to the overall success of the store.
• Cultivate and maintain strong relationships with clients by following up on purchases and providing after-sales support.
• Collect and update client information to enhance future interactions and tailor services to individual preferences.
• Actively engage with clients to promote products, provide personalized assistance, and drive sales growth.
• Oversee maintenance of store displays to ensure alignment with visual merchandising guidelines.
• Collaborate with store leadership to execute action plans aimed at enhancing sales performance.
• Identify key opportunities for optimizing sales growth and operational efficiencies.

Skills And Abilities Required

• 2+ years of sales or sales support experience, preferably in a luxury retail environment.
• Proficient in Microsoft Office, SAP, and other digital tools.
• Excellent attention to detail, customer service, and teamwork skills.
• General knowledge of sales, operations, and inventory.
• Ability to lift and move up to 40 pounds.

Additional Information

What we offer

• medical coverage
• dental coverage
• vision coverage
• fertility support
• adoption and surrogacy reimbursement
• tuition reimbursement
• 401K match
• Headspace mental health support
• generous product discount
• exclusive LVMH discounts
• other tailored perks

Compensation

Loro Piana uses the published salary range as a guideline to provide our employees with market-competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure. While the published salary range is a good faith reflection of the targeted salary level for the position, Loro Piana reserves the right to pay outside of the published salary range of $25.00 to $28.00 USD per hour.

EEO Statement

We strive to create a culture of inclusion where everyone has a sense of belonging. Our goal is to ensure that our outreach and recruiting efforts generate diverse identities and perspectives that will be valued and can thrive. We are continuously assessing our employee and candidate populations to identify ways to ensure they are all-encompassing and equitable.