Client Advisor - Saks, Miami Dadeland

Christian Dior Couture; Miami (NM); On-site; USD 42,000 - 70,000; Full time

Job summary

Christian Dior Couture is seeking a Client Advisor to act as a trusted ambassador delivering best-in-class service while achieving individual sales goals. The role emphasizes cultivating client relationships through deep product knowledge and personalized styling.

The position requires luxury retail experience, strong communication, and flexible hours. You will contribute to boutique performance and client satisfaction through proactive outreach and boutique collaboration.

Qualifications

• 3+ years of Retail Sales and Client Service experience, preferably in luxury environment.
• Strong communication, organization and follow-through to build lasting relationships.
• Ability to work varied hours including nights, weekends and holidays.

Responsibilities

• Build and grow a personal client portfolio with focus on retention and lifetime value.
• Meet and exceed individual sales goals and KPI including sales volume and AOV.
• Serve as a brand ambassador in boutique and beyond to enhance boutique performance.
• Develop and nurture local and international client base through outreach and follow-ups.
• Support boutique operations including merchandising and inventory practices.

Skills

Clienteling

KPI tracking

Brand ambassador

Product knowledge

Appointment setting

Customer service

Tools

POS system

Job description

Job Purpose

The Client Advisor acts as a trusted ambassador of the brand, responsible for delivering best-in-class client service while achieving individual sales goals. This role focuses on cultivating meaningful client relationships, leveraging product expertise and selling ceremonies, and contributing to boutique performance through a strategic, client-centric approach.

Position

Job Purpose

The Client Advisor acts as a trusted ambassador of the brand, responsible for delivering best-in-class client service while achieving individual sales goals. This role focuses on cultivating meaningful client relationships, leveraging product expertise and selling ceremonies, and contributing to boutique performance through a strategic, client-centric approach.

Tasks & Responsibilities

• Build, manage, and grow a personal client portfolio with a focus on retention, reactivation, and lifetime value
• Achieve and exceed individual Sales Goals and Key Performance Indicators (KPI) including, Individual Sales Volume, Units per Transaction (UPT) & Average Dollar per Transaction (ADS)
• Maintain a strong drive for results and a positive, team first attitude at all times
• Act as a brand ambassador both within and beyond the boutique environment

Client Development

• Ensure a welcoming client focused environment, which includes offering best in class service, in person, over the phone and through electronic communication
• Strategically develop and nurture a local and international client base through personalized outreach, appointment setting, and consistent follow-up

Profile

• Leverage deep product knowledge and brand storytelling to create meaningful, memorable client experiences through the details and stories of our products
• Problem solve in partnership with leadership team to ensure that each client issue is accurately resolved to the benefit of the business
• Anticipate client needs and deliver tailored product recommendations and styling guidance

Support Boutique Excellence

• Support floor moves, merchandising, visual merchandising, and housekeeping as needed
• Help locate merchandise at other Boutiques for clients, accurately process charge-send sales per Company guidelines
• Responsible for individual stock assignments, including organizing stock on floor and in the heart of the house
• Participate in all inventory and cycle counts and protect the assets of the Boutique through understanding and following operating procedures
• Assist in packing or wrapping customers’ merchandise, when necessary

Requirements

• At least 3 years of Retail Sales and Client Service experience, preferably in a luxury consumer goods environment
• Strong drive for business results with a passion for creativity, fashion and the brand
• Ability to develop strong and lasting relationships with people through strong communication, organization and follow-through skills
• Provide outstanding customer service including in person, over the phone and through electronic communication
• Ability to work varied hours/days, including nights, weekends, and holidays as needed
• Ability to operate all equipment necessary to perform the job, including phone systems, cash register, sensor-tag remover, computers, and all other office equipment.
• Can stand for extended periods, move and handle boxes of merchandise and fixtures, must be able to lift at least 30 lbs.
• Responsible for store security procedures, including locking and securing the premises, as needed.