Client Advisor - Washington DC City Center

Brobston Group; Washington (District of Columbia); On-site; USD 42,000 - 66,000; Full time

Job summary

Brobston Group in Washington, DC is seeking a Client Advisor to deliver best-in-class service while meeting personal sales goals. The role centers on building meaningful client relationships through product expertise and personalized service.

You will support boutique aesthetics, assist with merchandising, stock organization, and inventory counts, and help with packing merchandise. Flexibility to work varied hours, including nights and weekends, is required.

Qualifications

• At least 3 years of Retail Sales and Client Service experience, preferably in a luxury consumer goods environment.
• Strong drive for business results with a passion for creativity, fashion and the brand.
• Ability to develop strong and lasting relationships with people through strong communication, organization and follow-through skills.
• Provide outstanding customer service including in person, over the phone and through electronic communication.
• Ability to work varied hours/days, including nights, weekends, and holidays as needed.
• Ability to operate all equipment necessary to perform the job, including phone systems, cash register, sensor-tag remover, computers, and all other office equipment.
• Can stand for extended periods, move and handle boxes of merchandise and fixtures, must be able to lift at least 30 lbs.
• Responsible for store security procedures, including locking and securing the premises, as needed.

Responsibilities

• Deliver best-in-class client service while achieving individual sales goals.
• Cultivate meaningful client relationships using product expertise and selling ceremonies.
• Support floor moves, merchandising, visual merchandising, and housekeeping as needed.
• Help locate merchandise at other Boutiques for clients and process charge-send sales.
• Coordinate stock assignments, organize stock on floor and in back-of-house.
• Participate in inventory and cycle counts and protect assets.
• Assist in packing or wrapping customers’ merchandise when necessary.

Skills

Client relationship building

Communication

Customer service

Organizational skills

Follow-through

Merchandising

Stock management

Flexibility (hours)

Luxury fashion enthusiasm

Product knowledge

Tools

POS system

Cash register

Inventory systems

Job description

JOB PURPOSE:

The Client Advisor acts as a trusted ambassador of the brand, responsible for delivering best-in-class client service while achieving individual sales goals. This role focuses on cultivating meaningful client relationships, leveraging product expertise and selling ceremonies, and contributing to boutique performance through a strategic, client-centric approach.

Support Boutique Excellence:

Support floor moves, merchandising, visual merchandising, and housekeeping as needed

Help locate merchandise at other Boutiques for clients, accurately process charge-send sales per Company guidelines

Responsible for individual stock assignments, including organizing stock on floor and in the heart of the house

Participate in all inventory and cycle counts and protect the assets of the Boutique through understanding and following operating procedures

Assist in packing or wrapping customers’ merchandise, when necessary

REQUIREMENTS:

• At least 3 years of Retail Sales and Client Service experience, preferably in a luxury consumer goods environment.
• Strong drive for business results with a passion for creativity, fashion and the brand
• Ability to develop strong and lasting relationships with people through strong communication, organization and follow-through skills
• Provide outstanding customer service including in person, over the phone and through electronic communication
• Ability to work varied hours/days, including nights, weekends, and holidays as needed
• Ability to operate all equipment necessary to perform the job, including phone systems, cash register, sensor-tag remover, computers, and all other office equipment.
• Can stand for extended periods, move and handle boxes of merchandise and fixtures, must be able to lift at least 30 lbs.
• Responsible for store security procedures, including locking and securing the premises, as needed.