Client Advisor - Dadeland

Brobston Group; Miami (FL); On-site; USD 36,000 - 52,000; Full time

Job summary

Brobston Group in Miami is seeking a Client Advisor to deliver exceptional client service and drive sales through product knowledge and storytelling. You will cultivate lasting client relationships, provide tailored recommendations, and contribute to boutique performance.

Ideal candidates have 3+ years in luxury retail, strong communication and organizational skills, and the ability to work varied hours including nights and weekends. Physical tasks include lifting up to 30 pounds as needed.

Qualifications

• At least 3 years of retail sales and client service experience.
• Experience in luxury consumer goods preferred.
• Strong communication, organization, follow-through, and relationship-building skills.
• Ability to provide outstanding service in person, by phone, and through electronic communication.
• Availability to work varied hours including nights, weekends, and holidays.
• Ability to lift at least 30 pounds.

Responsibilities

• Use product knowledge and brand storytelling to create memorable client experiences.
• Resolve client issues in partnership with boutique leadership.
• Anticipate client needs and provide personalized product recommendations and styling guidance.
• Support floor moves, merchandising, visual merchandising, and housekeeping.
• Locate merchandise at other boutiques, process charge-send sales, and maintain assigned stock.
• Participate in inventory counts, follow operating procedures, protect boutique assets, and assist with packing or wrapping merchandise.

Job description

Summary

The Client Advisor serves as a brand ambassador, delivering exceptional client service while achieving individual sales goals. The role cultivates lasting client relationships through product expertise, storytelling, and tailored recommendations, while contributing to boutique performance.

Responsibilities

• Use product knowledge and brand storytelling to create memorable client experiences.
• Resolve client issues in partnership with boutique leadership.
• Anticipate client needs and provide personalized product recommendations and styling guidance.
• Support floor moves, merchandising, visual merchandising, and housekeeping.
• Locate merchandise at other boutiques, process charge-send sales, and maintain assigned stock.
• Participate in inventory counts, follow operating procedures, protect boutique assets, and assist with packing or wrapping merchandise.

Requirements

• At least 3 years of retail sales and client service experience, preferably in luxury consumer goods.
• Strong business drive and passion for creativity, fashion, and the brand.
• Strong communication, organization, follow-through, and relationship-building skills.
• Ability to provide outstanding service in person, by phone, and through electronic communication.
• Availability to work varied hours, including nights, weekends, and holidays as needed.
• Ability to operate required equipment, stand for extended periods, handle merchandise and fixtures, and lift at least 30 pounds.
• Ability to follow store security procedures and secure the premises as needed.