CLIENT ADVISOR - SAKS 5TH AVE. NYC

CELINE; New York (NY); On-site; USD 48,000 - 70,000; Full time

Job summary

CELINE is seeking a Client Advisor at its flagship store in New York City to drive personal service and sales. You will draw on product knowledge to exceed targets, manage a growing client book, and promote store events.

The role requires at least 3 years in retail, preferably luxury, comfort with multiple software systems, and a flexible schedule including evenings and weekends.

Qualifications

• Minimum 3 years in a retail setting, preferably luxury.
• Computer literate; able to learn and use various software programs.

Responsibilities

• Meet individual and store sales targets and consignment goals.
• Incorporate product knowledge in the sales process to maximize sales and transaction value.
• Adhere to all company policies.
• Capture all relevant customer information for entry in database.
• Promote store events through email, phone, and personalized notes.
• Maintain and expand a client book.
• Follow up on shipping, alteration, or other client-related issues.

Skills

Retail sales

Customer service

Communication

Tech savviness

Tools

POS software

Job description

Position: Client Advisor
TYPE OF CONTRACT
Symbol of elegance and authentic luxury with its sophisticated and timeless Collections, CELINE is a French Leather-Goods and Couture House, driven by a strong artistic and holistic vision. CELINE’s ambition is to be one of the most iconic luxury brands worldwide.
To make this vision a reality we are looking for agile, passionate and authentic personalities who are eager to evolve in a highly creative and challenging environment.
YOUR IMPACT:

• Meet individual and store sales targets and consignment goals
• Incorporate product knowledge in the sales process with the result of maximizing sales, units sold per transaction, and the dollar value of each transaction
• Adhere to all company policies
• Capture all relevant customer information for entry in database
• Promote store events through email, phone, and personalized notes
• Maintain and expand a client book
• Consistently follow up with any shipping, alteration, or other issues related to clients
• Assist in general housekeeping and the maintenance of the store image
• Support shipping and receiving and inventory control as requested
  

KEYS FOR SUCCESS
Experience:

• Position requires minimum 3 years in a retail setting, with a focus on sales, preferably in a luxury setting
• Computer literate; learn and use various software packages

Competencies:

• Candidates with client books strongly preferred
• Desire to work in a retail setting, with a focus on sales
• Passion for luxury product with an appreciation for design
• Tech Savvy - ability to learn and utilize various software programs
• Service orientation and customer focused
• Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays

Languages: Foreign Languages a plus
Workplace: 611 5th Ave, New York, NY 10022
Other Information
Potential starting date: As soon as possible
OUR COMMITMENT
CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.
We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.
CELINE recruits and recognizes all types of talent and singularities.