CLIENT AMBASSADOR, BRAND PARTNERSHIPS

CELINE; New York (NY); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision

Disability insurance

Retirement plan

Employee discount

Job summary

CELINE in New York City is seeking a Client Ambassador to execute our external event strategy and manage client relationships for out-of-network and leased partnerships.

You will prospect, clientel, and curate personalized product journeys, coordinating with department stores and travel frequently to deliver exceptional luxury service and drive sales.

Qualifications

• Minimum 3 years in retail with clienteling/business development experience.
• Experience in offsite events, trunk shows, or remote selling preferred.
• Proficient in CRM software and Microsoft applications.

Responsibilities

• Prospect and manage clients for out-of-network and leased partnership events.
• Achieve sales targets and drive client conversion during events.
• Coordinate appointments, shipments, alterations, and post-event follow-up.

Skills

Networking

Prospecting

Relationship-building

Clienteling

English fluency

Travel readiness

Tech-savvy

Education

Business School or equivalent

Tools

CRM software

Microsoft Office

Job description

Symbol of elegance and authentic luxury with its sophisticated and timeless Collections, CELINE is a French Leather-Goods and Couture House, driven by a strong artistic and holistic vision. CELINE’s ambition is to be one of the most iconic luxury brands worldwide.

YOUR WORK ENVIRONMENT

Based in New York City, as the Client Ambassador, you will participate in the execution of our external event strategy and you will be in charge of prospecting, clienteling, and direct client management for out-of-network and leased partner activations. This role will directly report to the Regional Manager, Brand Partnerships, also based in New York City.

YOUR IMPACT

Clienteling and Prospecting

• Spearhead pre-event prospecting and proactive outreach to cultivate a robust pipeline of potential clients for Out-of-Network and Leased Partnership events.
• Manage direct interactions with clients before, during, and after events to build long-term loyalty, drive retention, and elevate the overall luxury experience.
• Curate highly personalized product selections and client journeys based on individual preferences, profiles, and purchase history
• Partner with open leased concessions post event to delegate client cultivation

Sales and Event Execution

• Achieve and exceed individual sales targets, consignment goals, and client conversion metrics during out-of-network and leased partnership events
• Incorporate exceptional brand and product knowledge into the selling ceremony to maximize cross-selling, units sold per transaction, and overall transaction value.
• Coordinate and manage appointments seamlessly, acting as the point of contact for top-tier clients attending leased partnership events in places where a Client Advisor cannot attend event with their client

Brand Partnerships and Operations

• Partner closely with local department store teams (including personal shoppers and stylists) to confirm client appointments, host kick-off meetings, and share seasonal inspiration.
• Ensure seamless order fulfillment by managing the follow-up process, coordinating shipping, alterations, and tracking details with department store leadership post-event.
• Capture all relevant customer information accurately in the CRM database and meet all inventory control and shrink expectations during remote events.

Profile

KEYS FOR SUCCESS Education:

• Business School, University or “equivalent experience” Experience:
• Position requires a minimum of 3 years in a retail setting, with a strong focus on clienteling, business development, or client coordination, preferably in a luxury setting.
• Demonstrated experience in offsite events, trunk shows, or remote selling is highly preferred.
• Experience with CRM software and Microsoft applications. Competencies:
• Exceptional networking, prospecting, and relationship-building skills.
• Desire and ability to travel 50-75% of the time, focusing on sales and client development in a remote retail setting.
• Passion for luxury products with a deep appreciation for design and craftsmanship.
• Tech-savvy with the ability to quickly learn and utilize various clienteling and operational software programs.
• Service-oriented, highly organized, and deeply customer-focused.
• Ability to work a flexible schedule based on business needs, which includes evenings, weekends, and holidays. Languages: Fluent in English; foreign languages are a strong plus. Location: New York City

Additional Information

OUR COMMITMENT

CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.

We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.

CELINE recruits and recognizes all types of talent and singularities.

The base compensation for this position ranges from $80,000 - 85,000 salary annually. This role is eligible for a monthly bonus but is not eligible for sales commission. The rate of pay offered will be dependent upon candidate’s relevant skills and experience. In addition, there is a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution.